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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Move license between on premise ngfw

Hello everyone,my name is Paolo.For a customer I need to move license between two on premise ngfw. I would like to know if it is possible and how much time is required for doing it.Many thanks in advanced for your cooperation.Awaiting your news. Rgds,Paolo

Export Codes - HS/ECCN/CCATS

Hi, I'm looking to obtain the export codes for some Palo Alto Network products. Can anyone point me in the right direction to obtain these? Thankyou,

db2505 by • L1 Bithead
  • 22589 Views
  • 39 replies
  • 1 Likes

Best Practice Assessment /SCM

I used to run BPA in Strata Cloud Manager, but now when I log in I can’t find the On-Demand BPA option. How can I run a Best Practice Assessment on a Palo Alto firewall?

EDL MS Intune All URL misses an entry

Dear all We got a question assigned about the PaloAlto EDL for MS Intune, the EDL "MSIntune All URL" (accessible via https://saasedl.paloaltonetworks.com/feeds/msintune/all/url). By 30th of April 2026, Microsoft added the URL "lgmsapeswiss.blob.core.windows.net" to her list, which can be reviewed here: Network endpoints for Microsoft Intune - ...

How to get access to the knowledgebase articles (SSO Error)

Hello community, Has anybody experienced an issue with getting access to the knowledgebase articles recently? I am being redirected to a login page each time when try to open a link to the article provided by Google in search results. Once I successfully log in I get the same "Single Sign-On Error" with a text (https://knowledgebase.paloaltonetw...

dh by • L0 Member
  • 461 Views
  • 3 replies
  • 1 Likes

Resolved! How to request review of residual High-Risk rating when category dispute has been resolved?

I am the volunteer webmaster for Berkshire Family History Society, a UK registered charity. I am seeking guidance on the correct process for requesting review of a Risk Level rating when the URL category dispute has already been resolved. The history is straightforward. On 11 May 2026 our domain berksfhs.org was classified by PAN-DB as Malware...

Resolved! PA-445 lost management access

Hey All, thank you for those who helped me out yesterday!I'm back with what i think is a doozy,I tried to change the firewall's login IP from 192.168.1.1 to 192.168.69.1. The problem was that the firewall already used 192.168.69.1 as its office network gateway, so we were trying to use the same IP for two different purposes. The firewall detecte...

Palo Alto Networks Training and Student Engagement Opportunities

Howdy Palo Alto Community!In addition to my employee role in the IT department, I volunteer as a staff advisor for the Islander Cyber Society (our campus cybersecurity club) at Texas A&M University–Corpus Christi.Previously, we participated in the Palo Alto Networks Cybersecurity Academy and explored offerings such as Cybersecurity Fundament...

jdean77 by • L0 Member
  • 306 Views
  • 1 replies
  • 1 Likes

Does "pre-logon" user belongs to "known" user?

Dear Comm, I was googleing alot about this topic and but only found this: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClXlCAK My specific question is, if a the User ID agent show the username "pre-logon" learned via "GP" - does this "user" counts to the "gruoup" of "known"-user which I can use in security policies? ...

Rboehme by • L2 Linker
  • 5028 Views
  • 2 replies
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Resolved! HA Configuration Sync from PA-A to PA-B?

Hello everyone, Here is the scenario: PA-A has the full configuration and a Device Priority of 50. PA-B has no configuration and a Device Priority of 100. Both firewalls are configured in Active-Passive mode and belong to the same Group ID. Under High Availability → General → Setup, for the option “Enable Config Sync”, which firewall should ha...

Route & Path Selection

I have a Cisco backround & I am currently studying Virtual Routers & Static Routes in the PA 8.0 admin guide. I am trying to understand how Metrics are used in the firewall because it sounds like Administrative Distance does the same thing. Can someone tell me if my theory is right when it comes to Palo Alto forwarding packets to an in...

XFF IP Address Logging clarification and impact

I would like to view XFF IP Address in the Logs. I went through a few articles and have a few clarifications: https://docs.paloaltonetworks.com/network-security/security-policy/administration/identify-users-connected-through-a-proxy-server/use-xff-values-for-ip-based-security-policy-and-logging https://docs.paloaltonetworks.com/network-securit...

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ET by • L3 Networker
  • 284 Views
  • 2 replies
  • 0 Likes
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