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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Portal Sync Issue - Credit Pool Expired status for Active Eval E609278

Hello Support Team, My Eval Request E609278 was confirmed active until 09/10/2026 by the NextWave team. However, on my CSP portal (Account ID: 64687609), my Credit Pool ID 1279246520 is still showing as expired (07-10-2026) and the button "Create Deployment Profile" remains greyed out / disabled. Could you please refresh/sync my CSP account lice...

User-id mapping domain name issue

Hi everyone, I recently set up GP user-id mapping in our network. It's showing domain.local\username in the logs. I was also told to set up User-ID mapping using the windows agent as well since our users would need to disconnect from GP occasionally. The logs that we get from the windows agent is domain\username. Issue now is that when we se...

Starlink DHCP Route Injection dropping if DHCP expires briefly

This is a remote location with a Starlink connected directly into a Palo Alto 510. We have another backup satellite connection provider which should be used for emergency / comms only when Starlink goes offline. Starlink renews its DHCP lease every 5 minutes. Normally, this works fine, and gets renewed successfully without interruption. Once...

GlobalProtect Silent Install

We are currently in the stages of switching over our equipment to palo alto. In preparation, we are installing the global protect app on all machines ahead of the migration. I've got a silent install setup, but once it completes, I get a connection failed message. I'm wondering if there's any way to suppress this message since it will fail until...

GlobalProtect Mobile Initial SAML Authentication with ID Fails After Upgrading to PAN-OS 10.2.18-h6

Hi , Observed Behavior- Before upgrading to PAN-OS 10.2.18-h1, GlobalProtect SAML authentication using ID worked normally on all platforms.- After upgrading to PAN-OS 10.2.18-h6, only Android, iPhone, and iPad are affected.- Initial SAML authentication fails only on mobile clients.- Windows clients continue to authenticate successfully using t...

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Cortex XSOAR community edition

Hi all, I signed up via this link (https://start.paloaltonetworks.com/sign-up-for-community-edition.html) for Cortex XSOAR community edition about 1-2 hours. But still did not receive any mail or link to download. How long should I wait for mail or link?Thanks in advance!

Palo Alto Networks NGFW Best Practice Assessment (BPA) via the Posture API

Palo Alto Networks NGFW Best Practice Assessment (BPA) via the Posture API Client & Partner Implementation Guide — Windows PowerShell Workflow Purpose This guide provides a practical end-to-end procedure for generating an on-demand Best Practice Assessment (BPA) from a Palo Alto Networks firewall configuration using the Strata Cloud Manager ...

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Resolved! Panorama Major PAN-OS Upgrade - Full Commit and Push Requirement

Greetings All, Seeking clarification on the full commit and push of Panorama configuration required after upgrading to a major version (ex: 10.2.x to 11.1.x) outlined in step 13 of Upgrade Panorama with an Internet Connection. Is this actually required? This requirement is not outlined in the following LIVECommunity articles / KB articles ...

nohash4u by • L3 Networker
  • 323 Views
  • 2 replies
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Certain logs not sending to Splunk

Hi All, PA 1410PAN-OS 11.1.13-h9license valid Advanced URL Filtering Advanced WildFire License Just recently i have configure Log forwarding to our Splunk. We follow this document https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGwCAK the splunk is successfully receive Traffic, Threat, System, GlobalProtect, and ...

New Internet connection - break up HA pair to provision?

We have a pair of PA440s as our main firewall, with a fairly complex but not totally weird configuration - all physical interfaces in use, some with sub-interfaces, NAT to some inbound servers, VPN, URL filtering, etc etc. We have a new Internet connection - same provider, but with upgraded service that precluded just turning up the speed. ...

ACME and SSL decryption

So i recently got wind of this: https://www.thesslstore.com/blog/47-day-ssl-certificate-validity-by-2029/ acme.sh and/or certbot takes care of the servers, but won't this break existing SSL decryption rules? Any strategies/workarounds for this? tia

Resolved! Trial VM-Series OVA-deployed VM stuck at PA-HDF login prompt for over 24 hours; multiple hosts and multiple attempts

Hello! I reached out to receive a trial for the VM-Series NGFW so I could practice/lab out some configs during my certification path. I have followed all of the instructions provided, confirmed ESXi version was fine, increased vCPU and RAM allocated following the sizing guide, and tried being patient, but multiple attempts at getting the VM-se...

VRT-JH by • L1 Bithead
  • 21574 Views
  • 9 replies
  • 0 Likes

ARP table By SNMP

Hi, Any idea How I get ARP table from Palo Alto Firewalls (PA-200, PA-500 and PA-3020) by SNMP? Did try BRIDGE-MIB::dot1dTpFdbTable but gave me NULL resualts Mike Alani

SAML SSO Admins Cannot Install Software Updates - "You don't have superuser access"

Hello Everyone, We are troubleshooting an issue where administrators authenticated through Microsoft Entra ID (Azure AD) SAML SSO are unable to install PAN-OS software updates. Environment: Palo Alto Firewall Microsoft Entra ID SAML SSO Authentication Profile configured with: Admin Role Attribute: adminrole Entra ID SAML Claim: adminrole ...

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