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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

 

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! 

 

This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussi

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kiwi_0-1745308399217.png
kiwi by • Community Team Member
  • 2131 Views
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Stale SIP Sessions

Hello all,

 

We seem to have an issue with sip sessions being stuck in the session monitor for weeks and sometimes months.  There have been instances, albeit extremely rare, where it prevented new sessions from being formed on a sip trunk we were testi

...

stalesessions.png
stalesessionssip.png
ClintL by • L2 Linker
  • 13485 Views
  • 8 replies
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Resolved! WTH is process 'touch' and hwy is it showing zombie?

Running show system resources, I see multiple instances of a process called 'touch' showing in a zombie state. 
I haven't been able to find anything about this process or what it does. 
Does anyone have any information on this? 

 

bmax@fw-ab-a(active)>

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bmcn678 by • L0 Member
  • 113 Views
  • 1 replies
  • 0 Likes

Excel downloads being blocked

 

In the last couple of days we've been getting reports from multiple users that they are being blocked from downloading .xlsx files from a cloud service. 

I can see that there are multiple entries in the Data Filtering log for each file, and then fi

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Peter_Neville_0-1766139340125.png

Cloud NGFW Credits issue

Hello All,

I recently purchased Cloud NGFW for azure and purchased paloalto credits as well.

my Azure NGFW shows as PAYG ( Pay us you go) instead of showing license with my credit.

is it possible to change my PAYG license to credit based.

M.vyas by • L0 Member
  • 952 Views
  • 4 replies
  • 0 Likes

HS Code and ECCN for PAN-PWR-50W-AC

Hello,

we need the codes and numbers for above mentioned Power Supply. Is there a general doc,where all PAN product are included.Older links to such a doc failed. 

Many thanks.

 

djk_BG by • L0 Member
  • 103 Views
  • 1 replies
  • 0 Likes

User-ID mapping log is empty

I have setup all required steps, for user id mapping using user-id agent.

the agent is working, I did all required configuration as per the guide line, and it is connected but the log is still empty

the user-id agent log is working and have the data.

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Tqpharma by • L1 Bithead
  • 131 Views
  • 1 replies
  • 0 Likes

VPN Global Protect certificate error

Hello,

I have a big problem with self signed certificate in my PAN. I use GP 2.3.0 version.

 

I install two certificates in two computers. One of them are connect to the VPN correctly but other display window with "Server Certificate Error" Error det

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ITBT by • L1 Bithead
  • 24732 Views
  • 3 replies
  • 0 Likes

Resolved! Add Virus exception

Hello,

I want to exclude a file (org.eclipse.equinox.p2.core_2.11.0.v20240210-1628-s2028.jar) from beeing detected as a virus (threat id: 751923402).

But when I add the threat ID unter Objects - Security Profile - Antivirus - ProfileName - Signature

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IT-Esp by • L1 Bithead
  • 510 Views
  • 3 replies
  • 0 Likes

Resolved! Newly Registered Domains configuration

Is there any way to configure the length of time that a domain is considered "newly registered"? 32 days is excessive for my purposes, I'd like to set this to e.g. 14 days.

timohill by • L0 Member
  • 403 Views
  • 2 replies
  • 0 Likes

Resolved! ECCN and HTS Codes Needed

I am sending Palo Alto 3410 firewalls to both the United Kingdom and Gibraltar. Can you please provide HTS code and ECCN. Please advise if an export license is required.

XSOAR Engineer Exam Experience

Hi Guys,

 

I wanted to ask if anyone here has taken the XSOAR Engineer exam so far. I’m scheduled to sit for it next month and would love to hear about your experience.


How practical were the questions? Were playbooks and integrations heavily tested?

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