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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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How to block all AI-based applications

Hi Team, 1) We have a customer who wants to block all AI-based applications but the applications are not getting blocked.2) Initially, we created a application group policy in Security Policy and added all AI-based applications with action as deny. After commit the AI applications were getting blocked successfully. However, Claude AI was still a...

Palo Alto 1420 - Invalid username or password.

Dear all, We have face an issue recently with our Palo Alto HA pair. When we try to login with our 3 different admin accounts using web gui, ssh, and even consoel. it shows the same Invalid username or password I am more than sure that we have not changed the password at all. The only recent change we have implemented was the CIS Device H...

Issues with connectivity between HA PAs and Nexus Leaf Switches

I've inherited a setup which has PAs with two vsys each connecting:external switch/router > PA external vsys > A10 Load Balancers > PA internal vsys > Cisco Nexus Leaf switches We run a full mesh setup (1x interface from each side of the PA HA pair to each (upstream switch, external A10, internal A10) internal device, both primary an...

rmeskill by • L0 Member
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empty HIP after last Microsoft updates (09.2026)

Hi, Following the recent Microsoft updates KB5124008 and KB5126052, we have observed a significant issue with GlobalProtect’s operation, manifested by the transmission of empty or invalid HIPs. PANOS version 10.2.16-h6 (but also on 11.2.10-h13—I was in the middle of the update but rolled back to limit its impact). GP client version—primarily 6.3...

JacekL by • L2 Linker
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VM-Series License Renewal Display Behavior

Attention: Global TPM TeamHello Team, Could you help clarify the expected behavior of VM-Series license renewal and license expiration date display? Environment:- Product: VM-Series- PAN-OS: 11.1 Example: Current license:- Date Issued: Nov 14, 2025- Date Expires: Nov 14, 2026 Renewal license:- Contract period: Nov 15, 2026 - Nov 14, 2027 Our u...

the Maintenance support for Palo Alto Networks hardware components

In Japan, the maintenance support SKUs for the PAN-PWR-450W-AC (spare 450W power supply for PA-3400, PA-1400, ION 5200, and ION 9200) and the PAN-SFP-PLUS-SR (SFP+ form factor, SR 10Gb optical transceiver, 300m short reach, OM3 MMF, duplex LC, IEEE 802.3ae 10GBASE-SR compliant) are ZAPA-PWR-450W-AC-BS1 and ZAPA-SFP-P-SR-BS1, respectively.However...

Failed Connection

Is anyone else seeing "Failed Connections" fire on iphlpsvc after [an agent/content update / IPv6 GPO change]? Did a specific content version introduce it? What's the recommended tuning approach here — an alert exclusion/exception scoped to iphlpsvc, or addressing the underlying network/IPv6 config so the failures stop?

Commit Failed

Hello , I am using a Palo Alto PA-5220 running software version 10.2.11-h12, and I am currently experiencing an issue with Commit Failed and Dynamic Updates. For the Antivirus/Threats dynamic updates, I have configured the schedule to Download, and the download completes successfully. However, the update is not being installed automatically. Cou...

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Karaked by • L1 Bithead
  • 336 Views
  • 6 replies
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How to build SCM Managed NGFW with no management internet access

I am trying to deploy a Palo Alto VM-Series firewall and manage it with Strata Cloud Manager (SCM). The challenge is that I only have a single internet-connected port available in my cloud environment, while the management interface has no internet access. Ideally, I would like to keep the management interface private so that I can manage the fi...

Globalprotect for Android failing to connect

We're having an issue with GP where all other clients (Windows, Linux, MacOS, iOS) are able to connect with the exception of android devices. Users authentication successfully, get the MFA prompt from DUO, and then get this error: The network connection is unavailable or the gateway is unresponsive. Check the network connection and reconnect. ...

sizing firewall

Hi,I am looking for a firewall for 3000 users, and 500 vdi access expecting approximately igb internet traffic Please help to size,Ho much throughput I needed Thanks

simsim by • L4 Transporter
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  • 7 replies
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Issue with the PANOS Version 11.1.4-h7

Hi Friends, We have a customer who is experiencing issues after upgrading their firewall to version 11.1.4-h7. The firewall is not functioning properly, with many websites being inaccessible and few customer reported a sudden spike in management plane usage. I suspect this could be due to a bug in this PAN-OS version, as multiple customers hav...

SSL Decryption Issue on PA-520 Running PAN-OS 12.1.7-h3

We are experiencing an issue with SSL decryption on a PA-520 running PAN-OS 12.1.7-h3. After enabling decryption, the firewall operates normally for approximately three hours. However, over time, the number of decryption failures gradually increases until all new connections are rejected. Disabling decryption immediately restores normal operatio...

Panorama Using Groups in Policy

Hi Team, When i am trying to add the Group i dont see it as a group but as a User in the policy i am creating in the Panorama. May i know what could be the issue? Regards, Sanjay S

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