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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Resolved! Not able to see new threat ids

I have updated firewall contents to new version. After update also still I am not able to see newly added threat id under vulnerability protections profile under panorama. I can see those ids locally on firewall but not on panorama. Wha could be the issues? Any help would be much appreciated

BK0007 by • L2 Linker
  • 4243 Views
  • 4 replies
  • 0 Likes

FTPS connection impossible with AntiVirus, AntiSpyware or vulnerability protection is enabled

I have an FTPS server behind the PA. When I enable either AntiVirus, AntiSpyware or vulnerability protection with default profiles it is impossible to connect to the FTP server over TLS. The below errors are seen. When I disable these protections I'm able to connect. Regards,Han. Command: PASVResponse: 227 Entering Passive Mode (xxx,xxx,xxx,xxx,...

Han.Valk by • L2 Linker
  • 6875 Views
  • 8 replies
  • 0 Likes

Resolved! How to prevent my firewall to stop responding to external DNS queries

Hi ,currently if anyone from public network uses the external IP of the firewall as a DNS server and try to send DNS query , my FW is responding to that queries which is high risk .how to stop FW from responding to any DNS queries knowing that the DNS proxy is not configured and our DNS security subscription is expired .

How to submit incorrect app classification?

I'm having some difficulty navigating this site. I want to submit the application "Xbox Music" as streaming music (http://music.xbox.com). Currently it's being classified under "xbox-live" (online gaming).

Maxstr by • L3 Networker
  • 4108 Views
  • 3 replies
  • 0 Likes

Registering a PA-850 (won't allow me to register the device)

Hello everyone, My company recently purchased a used PA-850 from an Ebay listing. I have been trying to register the device so I can update the OS Version. However, when we attempt to register the PA-850, the system throws an error saying it is unable to find the serial number. Is this because the device is registered to another account alread...

How to force GlobalProtect user to always connect to portal

Hi Guys, For couple of reasons, recently I started to think - Is there a way to force the users to always connect to the GP portal first and don't use saved gateway config? I have noticed that we have lots of users connecting straight to the GP gateway and haven't been connected to GP Portal for days. I am trying to figure out a way to force the...

Not able to push and commit from the panorama.

Dears,I have added my firewalls in a panorama. but sometimes i am getting the below commit error:- VPN-SSL is not a newly created object. it was there since i added the firewall in the panorama. And the issue occurs intermittently.Panorama version - 9.1.2Firewall version- 9.0.8 your suggestions appreciated.

Jafar_Hussain_0-1608100763099.png

Múltiple Proxy ID PAN - Migration from FG using group address.

Hello guys! I'm on a manual STS VPN homologation from fortigate, and I have address pools declared in the encryption domains, which translates to too many proxy id's for palo alto, is there any way to configure this without having to generate so many proxy id? I know you can't use groups, but can you do something with variables or any ideas? Tha...

Edge Not Displaying Images With Palo Alto Networks Generated Page

Recently our Network guys implemented a Palo Alto firewall and we have started using it to block content. For instance a user tries to go to a gambling website and they get a blocked message that has a couple of images that are hosted on a different IIS based web server but the main page itself is hosted on the Palo Alto.IE and Chrome display th...

Techsupport file not generate

when i generate the tech support file from GUI it's start after we min the loading process is remove and failed to generate the tech support file and we cannot see on GUI PAN-OS version : 8.1.9 Please advise

Syslogs vs. Traffic Logs in Monitor

Good evening, I am working on a project that requires the use of threat logs and traffic logs of an institution with which I am affiliated. Our security manager can provide me access to our threat logs via the Monitor tab in PAN-OS. However, we are experiencing difficulty finding the traffic logs I need. I am looking for specific traffic logs, i...

Can get a User-ID table via XML-API on Windows UID agent?

Hi everyone, I can get a User-ID table via XML-API on a firewall for checking that the user authenticated and do something such as logout a user.I need to use a UID agent for doing it. Can get a User-ID table via XML-API on Windows UID agent? I haven't found any documentation about XML-API on UID agent. Thanks,Tin

Tinkani by • L1 Bithead
  • 2085 Views
  • 1 replies
  • 0 Likes

Panorama with virtual system

The issue is when we try to connect the firewall “with four virtual systems” to panorama, not all zones imported on the panorama.Zones working fine with two virtual systems and not imported all zones on the other.If we try to create it manually on panorama there is an operation failed to tell us the zone is already in use.We try to delete the fi...

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