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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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GlobalProtect Portal hostname for client endpoints

Hello all, I've been trying to find out if it's possible to assign a hostname to a portal so that clients' portal list on their workstations have hostnames rather than IP addresses. I work in an environment where IP address for different "sites" are similar, so it can be difficult for them to remember which IP goes to a site. We have this funct...

Resolved! Enable licensing API?

When attempting to enable the Licensing API through the customer portal I get the following message. Unfortunately there is no "Enable link below" to click. Any suggestions? Yes, I have opened a support case but was hoping the forums would be quicker. Licensing API KeyThis license API key provides users access to the various license functions...

Active/passive vs active/active recommendations

Hello, We are about to work on a Paloalto cluster deployment, which will be sitting next to the internet (we will have two separate providers) and we need to make the decision whether we configure it as A/A or A/P.I keep reading in quite some places (forums and so) that A/P is Paloalto preferred way. That is also my first option, but I would lik...

Resolved! SSL Decryption for Office 365 and Sharepoint

We want one user to access sharepoint and sharepoint only via the internet, everything is to be locked down. We have gone through the KB below.https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClTDCA0 It says to enable SSL Decryption. Do we need any certificate, Decryption Profile setup for this? Or the following setup is...

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Global Protect External Gateway - saying only manual gateway exits

All of the sudden, in our global protect setup(Pre-Logon-Always-On, internal host detection, we were able to switch between internal and external networks and Global Protect would always reconnect. For about a month this has not been working. I got around to looking at the logs and see the following: (T14316) Debug(4604): All external gateways...

Certificate for gateway

My CA is Portal / Gateway firewall it is having different template group and LSVPN HUB firewall on different template group. I have created new certificate for HUB gateway on Portal/GW template , exported it from template group and imported it on HUB firewall template group it is giving below errorupload--private key - passphrase invalid inpu...

Resolved! Unable to view Global Protect Authentication Logs

Logged into Panorama CLI and typed this is:show log system eventid equal globalprotectportal-auth-succ No logs showed up. Also tried from the gui:Monitor > Logs > System and filter using (eventid eq globalprotectportal-auth-succ) Still nothing...is there a setting that needs to be enabled in order to view the GP auth logs? Thanks!

Resolved! IPSEC VPN NAT issue

I have a VPN request where peer's IP range is conflicting with one of my internal IP range. They are asking me if I can do a NAT on my end to resolve it but based on my experience it must be them who should do a NAT. please correct me if I'm wrong.

Not able to introduce "?" in log-link

Hi, Im trying to configure a log-link web with the character "?" in the middle but the PA is deleting this character "?"Do you know if there is any way to put the question mark character "?" in the URL for example this:set deviceconfig system log-link VirusTotal.Dst url https://www.virustotal.com/en?/ip-address/{dst}/information

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Auto switch between internal & external gateway

If I mix external and internal gateways in the same portal.Does GlobalProtect automatically switch gateways when users work in the office or work outside? In the current situation, when I use GlobalProtect in my office or office, I need to manually switch portals.It does not automatically switch.

Resolved! Pending changes are not coming up in “Preview Changes” Tab

Hi Team, pending changes are not coming up in “Preview Changes” Tab.This is seen every time we try to commit changes and multiple Palo Alto firewalls are showing same behavior.A blank page is coming up when there should me details displayed regarding the changes made from last saved configuration state. Note:Model: PA-3050PAN-OS: 8.0.9 Does any...

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Policy Optimizer Additional Apps

Hi, we have Policy Optimizer enabled and looking at the data there appears to be 'seen' apps that are not actually allowed by the rule: I'm thinking someone edited the rule (from perhaps 'any' to 'sip') but cannot confirm in the logs (rule is also set to application-default). Can anyone otherwise explain this? cheers, Simon

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Understanding AppId Dependency Implications

I've run in to a few instances where I need/want to allow a specific App with a specific policy, but it has a dependency I don't want to include with the same policy. I'm wondering if I need to rethink how I arrange these rules. The most recent example is actually Palo Alto Traps. There is a traps-management-service AppID. I've setup a rule for ...

PANORAMA PA Firewall Management -> entire backup of the Firewall Running Config

Hi, we are managing a pool of PA Firewalls using Panorama. Some of the settings are pushed to the managed devices via Templates (i.e. several additional users, shared objects, etc.). Device Config is saved on a regular basis on the device itself as well as on the Panorama. However what I do not understand is that, if I save and export the device...

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