How to deregister CSP User Account when SN is expired

I don't need to use Palo Alto products anymore. So, I want to deregister my CSP account.

At current, the SN I purchased is expired. Therefore, I cannot create case to request account withdraw from CSP.

Could anyone guide me to deregister my account?

PA VM 10.2.5 EVAL NOT WORKING

I am experiencing the issue with PA VM 10.2.5 EVALU VERSION IS NOT PROCESSION AFTER HDF LOGIN. PLS PROVIDES THE RESOLUTION.

Problem logging into the support customer portal

When I try to log in, I have a problem accessing the support customer portal

I cant create the tickets

PAN-OS 10.2.5 is not working with EVE-NG

Hi Everyone,

 I received the PAN-OS 30-day trial version, I uploaded it successfully in Eve-ng, but it is not processed further after HDF Login, Please advise the solution if anyone is experiencing the same issue.

Changing AWS Instance Sizes for a VM-Series

Hi,

I am planning to increase the EC2 instance type that is in the same instance family. Will there be a possible disruptions?

Log forwarding - Filtering and Auto- tag not working

Hi there,

I had setup Log forwarding profile, where I am sending All logs to syslog server. Thats working great.

Then I added one more line where I am filtering threat logs for (severity eq critical) and (zone.src eq internet_zone)

Checking f

ARP Proxy didn't work after PanOS upgrade from 10.1.6 to 11.1.2-h3

Short description:  We upgraded to 11.1.2-h3 on an HA pair of PA-820s last night, and the NAT/ARP Proxy that was functioning on PanOS 10.1.6 is no longer functioning.

We would really prefer a simple solution on 11.1.2-h3 rather than going through a

slow GUI

Hi,

why my GUI is soo slow ? I have to wait 10-15 sec for new clicked tab to open. (Main Menu on top)

Does anyone of you have the same problem?

My PA is PA-2020, software version 4.0.3

Config Audit Failure

Hello~

Does anyone know this failure message that we use Config Audit for compare configuration?

Thanks!

(PA-3020, v6.1.4)

Failed to create config file!

PAN-OS 10.2.11 Device -> Setup page missing

Hello!

I just upgraded my PA-220 to PAN-OS 10.2.11 and the Device -> Setup page is missing. (See attached photo). Has anyone else run into this or is it a browser setting on my PC?

Typo'd a serial number and unable to remove from account

I have never touched a firewall until today. I added my serial number to our account and put a 6 instead of a 5 for one of the numbers. It took the devices serial number and that device is now in our account. I added the second, correct one to our ac

Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

Anydesk issue.

Hi everyone!
I have some issues with anydesk application. It has ssl issue because of decryption, I think.

I've added *.anydesk.com ind 'SSL decryption exclusion', but it didn't worked.

Maybe some of you have faced such kind of issue?

Thanks in advance!

Blocking RDWeb brute force attempts

Hi,

we have a customer that's under a slow brute force attempt by a persistent party. Blocked their IP several times, but they switched and even started using multiple addresses at the same time now.

It's doing around 3 to 4 attempts per second per