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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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GlobalProtect Data File could not able to download

The GlobalProtect data file, located on the Device tab > Dynamic Updates contains the OPSWAT file. We could not able to download it. We have scheduled download but still it is not working and other content update is working fine. Please find below logs:> less mp-log avdata.logMon Dec 13 07:30:03 +02 2020 : query string serialNumber=1604760...

bit_byte by • L2 Linker
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Application Aged out

Hey guys can anyone provide a little insight I set up action to allow an outbound rule for a group but I am getting an error of an "aged-out" and its coming from port 443. Any suggestions would be greatly appreciated

Which drivers are used in terminal service agent.

Hi, What are the drivers are used in terminal service agent? Following are the debug log and found error for drivers. 06/23/20 17:07:37[Info 331]: ------------Service is being started------------06/23/20 17:07:37[Info 406]: Load debug log level Info .06/23/20 17:07:37[Info 410]: Os version is 6.2.0.06/23/20 17:07:37[Info 342]: Query system port ...

Resolved! WAN interface Multiple IP addresses or sub interfaces?

Hi - Looking for best practices advice on WAN interface. Currently the WAN interface has a /26 with multiple IP addresses for incoming web servers translated to different subnets behind the PAN. Is there a default proxy arp working and is this the best practice or should the firewall have sub-interfaces? Thanks

stoff by • L0 Member
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  • 3 replies
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Resolved! policy is clear yet traffic is still DENIED

hi all, we have a policy that clearly states FROM and TO objects and SMB_override (custom app, I presume, created earlier) as the application. The service is configured as Application-default. As per Monitor, it goes straight through to the deny rule ignoring our Allow rule. The application is correctly identified, the port is right. all looks g...

igs1917 by • L1 Bithead
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  • 5 replies
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Resolved! PA sending TCP RST for a NAT rule

Hi everybody,Adding a bidirectionnal NAT rule for an ssl web server and the according security rule, connections from outside are dropped as "Incomplete". Traffic capture show that first SYN packet received is directly rejected by PA with a RST response. What does it mean ?Regards.

Want to Uninstall .bat file Terminal Server Agent.

Hi, While installing the VM the terminal server agent was installed through the .bat file.Now our requirement has changed, I don't know how to uninstall the terminal server through the .bat file.While Install the Terminal server agent this error is coming pan terminal services agent process id 22908. Actually, we want verbose debug logs troubles...

NAC VLAN Redirection failing

We are trying to implement a NAC solution. The basics are that the NAC is connected to the switch stack and upon sensing a device connecting, it checks it for authentication against the NAC and if it fail it quarantines it into a specific VLAN. That part is working. The next step WOULD be that when the device goes to make a connection somewhere ...

Nonaxium by • L1 Bithead
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  • 6 replies
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Certificate chain not correctly formed

Hello, I am getting the warning below after importing a certificate. Is there a link/KB I can check to fix this? Warning: certificate chain not correctly formed in certificate dc1pa.abcd.com.au Thanks in advance!

Farzana by • L4 Transporter
  • 10130 Views
  • 5 replies
  • 1 Likes

IKE Certificate Authentication Peer ID

Hi, Im trying to setup a VPN connection using certificate based authentication. When Phase 1 tries to establish I'm getting the following error Peer's ID payload ' IPv4_address:xxx.xxx.xxx.xxx' does not match certificate ID, Error: failed to get subjectAltName. I have added the peer's IP address to the IP(SAN) of the certificate and also tried ...

Are EDLs updating from passive device?

Dear community, We´ve configured a couple of external dynamic list (IP and URL) on a local minemeld server and the passive device fails to fetch those lists. Error obtained is: "Unable to fetch external dynamic list. Couldn't connect to server. Using old copy for refresh." Manually forcing the firewall to download the list then it works ok. Ser...

Carracido by • L4 Transporter
  • 3319 Views
  • 2 replies
  • 0 Likes

HA1 and HA2 Links

Hi Guys,I have configured each of my HA links to have backup links. I would like to know, are the backup links also sending and receiving traffic like port-channel in which both ports are active? Especially the HA2 if we want to have 20G or more links for session sync.Thanks

Nikko by • L1 Bithead
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  • 3 replies
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Resolved! GlobalProtect Split-Tunnel via cli.

I am trying to add the MS IP's via cli for split-tunnelling. the documentation states the following...set network tunnel global-protect-site-to-site <name> client split-tunneling access-route [ <access-route1> but this is not working on 8.1.9 I can get this far..set network tunnel global-protect-gateway "gateway-name" but cannot con...

Mick_Ball by • L7 Applicator
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  • 3 replies
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Resolved! updates.paloaltonetworks.com connectivity

hi all,we have been trying to test our networks connectivityto updates.paloaltonetworks.com and have been unsuccessful.we tried ping to updates but it fails and also traceroute it also fails.and when we tried from different networks all the coonectivitytests to updates.paloaltonetworks.com failed also.is your updates down?because we can seem to ...

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