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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Can't access support portal, oddly enough

I try to log into the support portal, and it takes my creds and MFA, and then gives me: "An unexpected error has occurred. Please contact support." (The irony is not lost on me.) I can't call, because the automated support line is expecting me to have a physical device, which I don't. Has anyone else had this experience?

CSchelin by • L1 Bithead
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DR Panorama facing issue with the login when performing failover from DC to DR

Dear Team, One of our customers is using Panorama for both their DC and DR locations. When the DC Panorama is active, they are able to log in successfully to both the DC and DR Panorama. However, when a failover is performed and the DR Panorama becomes active, they face an issue logging into the DR Panorama, even though the same credentials work...

john64 by • L0 Member
  • 874 Views
  • 1 replies
  • 0 Likes

GP portal login page remains unavailable after unblocking IP

Dear community! I have configured a vulnerability profile to make use of threat ID 40017 in order to prevent brute force attacks on globalprotect portal page. Followed this article: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClJ2CAK It works well but once the offender IP has been blocked, if I remove the IP fro...

Carracido by • L4 Transporter
  • 1047 Views
  • 1 replies
  • 0 Likes

TSF file

I want to create a case, but tits mentioned upload a TSF file and its mandatory. the problem is I cant even log into the device to get a TSF file ( thats why I am creating a case for them). Any solutions ?

Decrypt Error When Connecting to GlobalProtect via 3rd Party Office Network

We have a user currently working from a 3rd party remote office for a project. When connected to the 3rd party's local network and then to GlobalProtect VPN, the user is unable to access any websites. Our logs indicate a decrypt error occurring during this process. Interestingly, when the same user connects to GlobalProtect using a mobile hotspo...

PA-VM-KVM-10.2.5.vm_eval not accepting username/password

KVM series (PA-VM-KVM-10.2.5.vm_eval) PANGFW evaluation copy on my laptop running GNS3 on top of VMware workstation. 2024-09-24 09:09:11.345 -0700 Error: sysd_construct_sync_importer(sysd_sync.c:360): sysd_sync_register() failed: (111) Unknown error code2024-09-24 09:09:12.347 -0700 Error: sysd_construct_sync_importer(sysd_sync.c:360): sysd_sync...

Technical Inquiry – Does PA-400 Series Support USG/BSG Functionality?

Dear Palo Alto Networks Support Team, We are evaluating the PA-400 Series (including PA-410, PA-415, etc.) for use in an industrial SCADA application that is subject to critical cybersecurity requirements, particularly those set by our national utility authority. Specifically, we would like to clarify the following: Does the PA-400 Series suppo...

huulamid by • L0 Member
  • 2024 Views
  • 2 replies
  • 0 Likes

STATIC NAT NOT WORKING

Please consider below topology in which PC-1 - 3 are connected to Cisco Switch and having a gateway 192.168.1.1 configure on firewall. Firewall rule is any any and all the PC can ping the IT PC with actual IP. Now I want to deal with the scenario where all the PC-1 to 3 need to be statically translated to the IP in IT range which is 172.16.100.1...

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Him143u by • L0 Member
  • 1206 Views
  • 2 replies
  • 0 Likes

Support PAN-OS Software Release Guidance

The change to the Support PAN-OS Software Release Guidance are useless for anyone not on the preferred release. I dont need to know what the current preferred release is. i can get that on the PAN in the software section and setting a checkmark How do we get back the complete list of releases including Hot fixes and new releases. due to issues t...

Now We are Available between 3.00 PM TO 5.00PM EST._reschedule the call

Hi Bharath, Thank you for reaching out and attempting to connect via the Zoom meeting for support ticket ####I apologize for missing the scheduled call. Would it be possible to reschedule the call? Now We are Available between 3.00 PM TO 5.00PM EST. Please let me know a convenient time, and I'll make sure to join. Looking forward to reconnecting...

Panorama Commit Logs with Description

How do you retrieve Panorama Commit Logs that also contain the 'Commit Description' field that gets populated? Its viewable in the 'Task Manager', but would like to pull a list from Panorama.

GMasanz by • L0 Member
  • 2875 Views
  • 3 replies
  • 0 Likes

Administrator Login using Azure Groups through Cloud Identity Engine

I seem to be finding conflicting info (or none at all) and everything I've tested so far hasn't worked. Is it possible to authenticate an Azure user through Cloud Identity Engine and then give them 'administrator' access to Panorama/PanOS based on their Azure group membership without using the Palo Admin-UI Azure Enterprise App? I have CIE...

Resolved! Modify Security Policy rule - application depends on

when creating rules sometimes you see the "Depends On" in the right side in the Application screen and it lists "websocket or ssl". If I specify specific applications like ms-update or etc and it shows depends on "ssl or websocket" on the right, would I want to add it to the current rule so it would be tied to that traffic since it is noting it ...

Resolved! Migration of HA Pair to Panorama!

Hello Folks, I'm planning to Migration of HA Pair (active-passive) to Panorama, can someone help to understand whether ther will be a service interruption during this phase? HA Pair -> 8.1Panorama -> 8.1 Best Regards,Pradeepkumar

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