General Topics

XDR CLEANER 8.5.* STUCK not working

XDR CLEANER not working stuck have tried rebooting system also not working any other way to remove XDR other than cleaner, removing from appwiz.cpl

log rotation alarm in the Panorama?

Hello community!

The firewalls generate an alarm when certain % of the log quota is reached:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClktCAC

In Panorama you don´t have those alarms. In a Panorama-VM Logs are purg

Delete logs in /opt/panlogs can select specific date?

Hi All,

i have question on this KB : How to Clear Logs To Reduce Disk Space usage on /opt/panlogs - Knowledge Base - Palo Alto Networks

can we chose to delete the logs by specific date? 

if there any command or KB to do it, can do please share.

logdb quota question

Hi ,

in show system logdb-quota as per screenshot

i found something weird information

As you can see, the system log is have max allocated 12.91GB, but why actual disk usage for system logs can be reach 61GB ?

Can anyone know and explain abou

Global Protect Version on firewall

What command can I use to display the global protect version on a palo alto firewall.

Can't Upgrade PAN OS 11.1.2-h4 to 11.1.2-h9

Dear,

I just can't upgrade fromt 11.1.2-h4 to 11.1.2-h9.

• My disk is not full
• 16Go RAM
• Processor OK

I have this error message : 

Looks like a python error 

Any ideas ?

Unable to Log Into Customer Support Portal

Hello.

I just made an account with Palo Alto. I'm trying to get access to the IOS files for my company's Palo Alto devices to get them updated.

When I try to access the Support Portal, I get an "unexpected error," which directs me to customer sup

CVE ID

Device details : PAN-PA-5060 / Palo Alto

There are 6 CVEs in the advisory.

DESCRIPTION:

CVE-2024-9463: CVSS: 9.9
CVE-2024-9464: CVSS: 9.3
CVE-2024-9465: CVSS: 9.2
CVE-2024-9466: CVSS: 8.2
CVE-2024-9467: CVSS: 7.0
CVE-2024-9468: CVSS : 8.2

Kindly con

Failed to install PanOS_3200-10.2.9-h1 with the following errors

Hi Guys. 

i have PA-3220 need upgrade to 10.2.9-h1.   but failed.  see bellow error msg.   try to reboot .  no luck. and try to downgrade.  also failed.    can someone help for this issue? thanks very much. 

Loading into software manager
Failed to

Do PAN TAC even read the content of the ticket?

This has happened more time than I can count, and I have Platnium support.

I work in the US Eastern time zone 8am-5pm ET and every time when I open ticket with PAN support, I always put in this line at the beginning of the ticket:  "I would like to

show routing route destination output

Hi all,

there is something which is confusing me when I want to check an entry of the routing table.

If I'm looking for an entry of my routing table with:"show routing route destination x.x.x.x/x" and the route is covered by the default route, the outp

Help Allowing VDI Connections

AT&T has provided our users with virtual machines using VMware Horizon Client.  However, when in the office, our users cannot connect to their VDI machine.  However, when external, using our GlobalProtect VPN, they connect successfully.

Error: Load

Doubt about costomize config log paloalto

Hi team

The security auditors ask us if in the Config Log it is possible to have an additional field in the log that links all the events of a rule change with a ticket id external to Palo Alto.

That is to say that in the attached logs an additional