Activate Firewall with Expired License / Unknown Auth Code

I have a PA-440 on the shelf and want to make it a LAB unit. The support for the serial number expired on 12/15/2023. The device runs perfectly. I believe the original VAR is out of business. I tried my current VAR and was told the device was not reg

Black Screen Issue When Accessing GlobalProtect VPN

Hi everyone,

Admin Role-based can't view log in Panorama after upgrading to 11.1.5-h1

Hi, normally we manage Panorama with 2 different accounts (one super admin and one Admin Role-based). Before upgrading to 11.1.5 h1, both account can view traffic logs normally. However, after the upgrade, the admin role-based account can't view any

IOT software not showing on new Palo's

I have deployed 6 new firewalls and 4 of the 6 are showing the IOT software on the devices

But 2 of the Palos are not showing this and it has been over 24 hrs..

All of the devices have the IOT licence applied

Why is this not being pulled to

Testing the quality of the main link

Hello,

The ISP had a failure on its side, which involved slow connection, which made it difficult for people inside the company and those working on VPN to work. We have a backup connection that switches in the event of a failure of the main connecti

Route convergence when using a Redistribution Profile

This is my scenario.  I have an eBGP relationship from my PA to Vendor A and Vendor B.  I have users that traverse this firewall and use their respective applications.  I have Vendor C which is a site-to-site vpn.  I'm doing a routed vpn with this ve

File Name blank in Data Filtering only sometimes

Hi All

Is there any reason the File Name column in the Data Filtering logs is blank sometimes? Even in the magnified view, it's sometimes not there. Is this normal and is there a reason?

Pan_task always at 100 % is it due to MP or DP?

we have PA 220 running 9.0.4

show system resources  shows

show system resources

top - 09:53:13 up 2 days, 12:46, 1 user, load average: 2.11, 2.28, 2.35
Tasks: 139 total, 5 running, 134 sleeping, 0 stopped, 0 zombie
%Cpu(s): 59.4 us, 10.4 sy, 1.4 ni, 28.

BGP: route not installed when using import rules

In a BGP configuration, we properly receive the default route from the ISP and it´s installed in the routing table. As long as we add a import rule the route isn´t installed anymore. The import rule is very simple and we don´t know where can be the i

User-ID - issues with mapping from Juniper Mist wireless

Hello. 

I have issues with mapping user from Juniper Mist. User-ID is set and working fine when monitoring LAN traffic. But when I want to check wireless users I don't see Source User. From my research I understand I need some type of "bridge" between

New Palo erroring when pushing device group and template stack it seems to not see all the variables

The device group commit is failing due to objects not having the correct reference 

The template is failing due to outside zone and all other zones using a log setting default which is deployed in the device group configuration..

What is the be

C$ access taken time to pop-up the authentication window

Dear Team

May you please advise me how to rectify the issue while I was trying to access the C$ drive or admin$ folder taking about to 5 min to explorer the authentication window for validation the account. Before it had come promptly while I click o

Error while logging into PaloAlto Support Website

Dear sirs,

I am a registered partner from Honeywell BV in the Netherlands.

I am having issues while trying to login into your support website to register assets from our customers.

This is an urgent situation, and without logging in to your support w