should we get power supply along with RMA

Hi Team,

we got RMA box today and need to know, did you send power supply along with chasis ?

if not, can you please arrange.

the case ID # 03117886.

Thanks 

GP issue with IOS device

PA460 issues

Hi,

We have two FW PA460 in HA, one active and another one passive. We have several issues related to configuration synchronization and HA:

1- Synchronization before a commit can take us up to 8 minutes. With the old FW the commit was in less than

How to export disabled rules in Panorama

Hi All,

I'm new here and was wondering if I could get some help on this. I am looking to export some rules including disabled rules in Panorama but what happens is only the live rules get exported though I did include the disabled rules. Can I plea

Single sign-on-error

I am not able to create any case on support portal and getting the following error:

"We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help."

Kindly help

Failed to send CHAP authentication request:

admin@PA-(active)> test authentication authentication-profile ISE-TACACS username XXXX password
Enter password :

Target vsys is not specified, user "XXXX" is assumed to be configured with a shared auth profile.

Do allow list check before sending out a

OCSP Service Temporarily Unavailable

Hi team,

I have configure an OCSP responder on my Panaroma, I do all the step of the documentation https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-admin/certificate-management/certificate-revocation/online-certificate-status-protocol-ocsp.

Bu

Threat logs from DNS Proxy zone not showing source IP

We use DNS Proxy on 3 of our zones with the firewall IP as the address that the traffic is proxied to. In other words, the firewall proxies the network traffic with it's own IP address.

However, in the threat logs, we have some threats that do not

Can't authenticate GlobalProtect Satellite to my Portal, get "Insert satellite info failed" error message

hi all,

as described, i keep getting this error message when trying to authenticate a new satellite to my LSVPN network. it's the first time i get this, all other satellite authenticate with no issue. when i enter the username and password for the

Doubt about Minemeld version 0.9.70

Hi team

We currently have deployed a server (Minemeld version 0.9.70), Company Systems requires us to upgrade the operating system of this server. It is running Ubuntu Linux 16.04. We are asked to deploy a version that runs Ubuntu Linux 22.04.

Is

creating a customer account

I am attempting to create a Palo Alto customer account so that I may transfer a Palo Firewall that it I have purchased to it.  I do not have a sales number for the purchase so I cant create an account.  I am buying the unit from a partner.  It is a u

Device Certificate not showing

Hello Guys,

I have problem with device certificate, i have create the device certificate, but is not showing in GUI Palo Alto.

but when i try to import configuration the certificate is showing.

anyone can help me why device certificate is not showing i

ECCN for PAN-OS

Hello,

I require the ECCN for your software, PAN-OS. I do not have access to the 'HW Accessory Cross Reference' link I have seen posted.

Alternatively, please provide an email address to your Trade Compliance team so I can contact them directly.