General Topics

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

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Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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Aplication Dependency commit Warnings after 8.1.8 upgrade

Hi,

Recently we had to upgrade our customer PA-3050 from a 8.0.10 to 8.1.8 version.

After we did it everything works fine, but when they did a commit of the configuration a lot of Aplication Dependency commit Warnings appears:

We check all the policies

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Unable to get into maintenance mode

Hello All,

I was in the process of upgrading our firmware of our PA500 to 8.1 and when the device rebooted, it did not want to come back online. Checked the startup and noticed I was getting this error message. I did read online that it might be an

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Critical system logs

Hello,

I'am planning to install a monitoring tool, and i need critical system logs generated by the PAN-device. Is there any docs that mention it?

Regards.

Overlaping subnets in IPsec VPN between palo alto firewalls hosted in AWS VPC,need help to configure

We have 2 VPC each having Palo alto VM-100 hosted in AWS ,both VPC are having overlapping subnet and we are try to setup ipsec site to site vpn ,kindly let me know the fesable configuration solution with configuration example if possible.Thanks .

Resolved! Connecting WildFire Private Cloud to firewall

When connecting WildFire Private Cloud to firewall (Device > Setup > Wildfire), It appears that we can only add one (1) appliance IP address. However with a cluster there's more than one appliance.

1) Should this be the management IP address of the Pr

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Resolved! Disabling HA

Hi Community,

Does disabling HA using the master switch ( Device -> High availability -> general -> setup ->enable HA checkbox) will cause the interfaces to go down and up ?. I understand that the interface mac has to be changed from virtual to physi

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Resolved! MineMeld engine failed to start.

I was attmepoting to configure Minemeld to pull AWS ip addresses, but nothing happened when I hit commit. I noticed the Supervisor had stopped, and came across this earlier article. I issued the commands:

sudo service minemeld stop sudo service minem...

Resolved! URL Filtering Reports in Panorama - clickable URLs

When I click on the icon to open a web page in a report, it takes me to a "whois" page. I would like it to rather take me to the website.

Is there a way to customize this behavior? I would appreciate any help, thanks!

Need to allow service for Ping application

Hi Team

We have configured the one Destination NAT policy. My requirement is Ping the NAT IP (Public IP) from the external network.

I have configured one security policy with application as 'ping' and service as 'any'.

For the above configuration, I

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Resolved! Take PCAP from the mgmt interface using the UI

Hi All,

Is there a particular reason why this option is only available from the CLI?

Thanks,

Myky

Resolved! User-ID not mapping all users

I'm using the PA's integrated User-ID Agent to setup User-ID. The moment I began monitoring DC controllers it begain to pull User-ID mappings. This is before User-ID was configured on any zone. However, when I configured User-ID on a source zone, the

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Resolved! unable to get system info

This is a new one for me. My system is showing "active" (in active/passive) but the GUI is frozen and I see the following on the dashboard:

PANOS 8.1.9

From the dashboard

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CldECAS

I import the new cert to both PA FW units and change config to use the new

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