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Thank You for Filling Out the LIVEcommunity Experience Survey!

If you've visited LIVEcommunity anytime recently, you've probably seen a pop-up asking for your feedback. We've deployed this survey since April 2020 for new and returning visitors alike as a way to gather feedback from our users. 


In the past six


jforsythe by Community Team Member
  • 1 replies

internet load balancing


Our customer has existing Sonic wall TZ210 , they confiugred Load balaning between internet links. 90% of traffics are going through the primary link & 10% ie, defined traffic from few computers are going through the secondary link.

Now we want to


Block msn-file-transfer security rule in VWire mode

Hi All,

I configured my PA2020 to block msn-file-transfer from any any but it doesn't work. I checked Monitor traffic log already show "Deny" on msn-file-transfer. However, it is successful to transfer a file in msn in my test lab. Below is my rule se


Resolved! 3.1.1 and captive portal


I upgraded my pan to 3.1.1 version and I never find these commands:

"debug captive-portal"

tail mp-log captive-portal

After the upgrade the radius authentication doesn't function

any suggestions?


Resolved! BrightCloud - are they having issues?

Seems lots of URLs are being flagged up that appear to be in totally the wrong categories.

These are URLs that all have no link/commonality whatsoever and that worked perfectly yesterday but today are in categories such as spam-url and cult and occult


Terminal Server Agent RoadMap

Hi All.

I'm really interested into know what is the evolution of Terminal Server Agent. I mean, now only Windows Server 2003 and XenApp 4.5 version are supported for the moment, but new environments are installed on XenApp 5 or new XenApp 6 in o coupl


Resolved! URL Filtering Process Order

we've run some tests on both at client side and in our office lab.

the process for handling url fitlering will start with BLOCK list --> ALLOW list --> URL Category

the logic of it is quite understandable, however, the problem lies with BrightCloud DB.


Vlan information in logs

Device: PA-2050

OS: PANOS-3.0.6


I have a question about Vlan. In the different logs you cant find "source vlan" anywhere. I belive this is cause Palo Alto is a zone based firewall and you should use zones to separate different network types rather th


u2521 by Not applicable
  • 6 replies

Resolved! Address Issue [20191]

Hi, support team.

There is the following note on the release note of PANOS3.1.2:

- Address Issue :  [20191]System instability may occur in deployments using the Terminal Services Agent to

identify users.

I would like to know that more specific.

Thank you,


Resolved! PanAgent - Ignore specific users?

I believe its possible to ignore specific usernames with the AD PanAgent?  How can this be done?  I have machines that are running AV agents and rebuild agents that login and logout at various points this overriding the actual user details.

djmac by Not applicable
  • 2 replies

PAN-agent 3.1.0 problems

I'am using pan agent 3.1.0 and PAN-OS 3.0.9. I have some issue that are not affecting traffic, but i want an explanation for it. First, the agent status indicate that it cannot read security logs on a DC, even if it has the rights to read it, and the


asia by L3 Networker
  • 1 replies

maint password for 3.1.1

Since rebooting one of our firewalls it has gone into maintenance mode. We are trying to SSH to the management port using the maint username and MA1NT as password as specified in the doco. We are getting access denied. Has the password changed for th


Antivirus Update Saying Last Checked 1969/12/31

I am setting up our new PA-500 to replace an eval unit.  I've got everything just about ready for my config import, but I am having a problem w/the Antivirus updates.

The Dashboard page says that versoin 213-242 is installed, but when I go to the Dyna


Content & Antivirus update failing


I have got content and antivirus failing each and every time on a 3.1.0 system.

i forced the upgrade several times, but i keep getting the following error:

13:54:59          61          Install       FIN   FAIL 13:56:11  Warnings:



vinesh by L2 Linker
  • 1 replies

Resolved! Error renaming custom URL category?

I have some custom URL categories and decided to rename them - now when I validate I get an error.

The category name was microsoft-updates and I simply renamed it to abcd-microsoft-updates (abcd being the company name) and now when I validate it give


Feature Request - URL Profiles

Now that in 3.1.1 you can create custom URL categories and use them in URL profiles, it would be useful to be able to see on the URL Profiles tab a column with the "allowed" categories for a given URL profile.

Also it appears that whenever you do crea


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