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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Export Codes

Is there a direct contact to get export codes for products? I was previously given a link but my account doesn't have the privileges to see it. I urgently require the export codes for products.

db2505 by • L1 Bithead
  • 1131 Views
  • 1 replies
  • 0 Likes

Resolved! Dynamic routing - best route

Please forgive me if this is the wrong forum and this question is too basic. Generally do network devices like PA only display the best route when setup with dynamic routing ? If so, should that route go down it will recalculate next best route and display that in the route table ? With respect to route being down does PA detect that by checking...

MFA on the Palo Support Portal (okta)

I usd Okta Verify login csp protal，Now that I have changed my phone, i want to remove Okta Verify,and Then restart the installation okta verify,but failed. how can I reactivate the okta app on my new phone,any body could tell me,thanks.

Felixcao_0-1708352101503.png
Felixcao by • L3 Networker
  • 3427 Views
  • 2 replies
  • 0 Likes

Firewall Access issue

Hi Team, The user is having issues logging in to the firewall. Please find below a screenshot and suggest how we should troubleshoot. Under the system log, I see authentication success, but the user is not able to login.

shirishkulkarni_0-1708412549709.png

Why doesn't Firewall PAN automatically change the MAC address of the Rever Proxy device?

Hello guys, can you help me with this problem? We are looking for the following logical scenario, we have 2 Reverse Proxy (Imperva) devices connecting through a PAN Firewall as shown below. When checking for backup on Imperva. We tried the following: - Turn off eth2 port on Master and traffic is transferred to Backup successfully. All operations...

Namppmtechpro_2410_1-1708400988356.png

URL list allowed on firewall

Hi Team, I need a list of URLs that are allowed through the Palo Alto firewall. Is there any way to get the URL's name through cli or gui that is allowed through our firewall? Only allowed url names are require

Export option in Software section

Hi, I have a PAN-OS VM on version 11.0. I've noticed the option "Export" on the page of software update but couldn't figure it out. The list of SCP profiles is empty even though I have an SCP server on my host.   I have also created SCP profile under devices:   Would be thankful for any help

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YonatanG by • L1 Bithead
  • 4040 Views
  • 3 replies
  • 0 Likes

ECCN

Hi Team, I need to know the ECCN for the below part numbers. PAN-ENT-SUB-ELA PA-PRORATED-CREDIT-SUBS PAN-ENT-PREM-ESA

Device certificate advisory when firewall doesn't use the mgmt interface for these connections

Hello. so in regards to the palo advisory of upgrading and rolling out device certificates we are running into an issue which I'm not sure what the impact is. we have a number of panorama managed firewall clusters. however these firewalls don't use their mgmt/oob interface for connections to palo alto services or dns. as a result after following...

input logs firawall

Hi, is it possible to add information imported from another event log to the logs of a Palo Alto firewall?

axelfa by • L2 Linker
  • 1762 Views
  • 2 replies
  • 0 Likes

HA upgrade oddness (no preempt)

Hello, just seeing if anyone has an explanation or has experienced this before. I followed the HA firewall upgrade guide and experienced this unexpected behavior. i suspended the primary, ( secondary went active), installed the new os, and rebooted. Upon reboot, it was no longer suspended, came up and went active and caused a split brain. After ...

VK9H13 by • L2 Linker
  • 1795 Views
  • 2 replies
  • 1 Likes

Possible NAT issue on a PA-3260

Folks, I am trying to configure a NAT policy which should be bi-directional. Here the traffic can be initiated from outside or the inside. The policy is configured and I can see NAT hits. However, this policy does not work. The NAT IP is from a subnet which does not reside on the Untrust interface. This is where I see the possible challenge is...

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