Where can I find my Customer ID or Sales Order Number to register an account?

I am trying to setup an account to create a case.  I have my serial number, but not the customer ID or sales order.  Since one of these are required in the registration process, I am not able to open a case.  I do have access to my paloalto unit onli

Error Handling in Custom Playbooks

Hello all,

To handle with different types of playbooks and tasks, is there any implementation method or best practice guide to identify errors in playbooks. If a task or subplaybook stucks in main playbook I want to get informed about it and handle

Nuevas ISO 27001, 27005 y 27005

Como las nuevas versiones de las los estándares ISO 27000 se integran en la realidad de la seguridad de la información, y como se llevaría mejor su implementación?

#ISO27000

#ISO27001 

#ISO27002

#ISO27005

Entering a Support ticket

Block SSH traffic

We are using PA 5250 firewalls. We are not using decryption on it.

Now, we want to filter the ssh traffic satisfying all these 2 conditions:

C1) Allow access to  *.mywebsite.com  for ssh traffic AND allow file download upload

C2) Allow access to ab

description update in security rules via Panorama CLI

Hi Team,

i was trying to update description on existing multiple security rules via Panorama cli. but found that if i add description via cli it just simply replace the whole existing description.

So, is there any way to add/update the description wi

Error while committing changes

Hi Team,

Getting the below error while committing the changes. I read an article where it says it might be due to memory issue so rebooted the device and checked but still the same issue. Could you please suggest as soon as possible.

DLP Configuratio

L3Svc process stopping automatically on PA-3020 firewall

Hi Folks,

We are facing issue with the captive portal and had seen that the l3svc processor is not running. We had tried to restart the l3svc process and the mgmt plane process but no luck. our firewall was previously running on PAN-OS 9.1.13h3 and w

Increasing log disk size on Panorama VM

I have Panorama 10.1 running as a VM on ESX.  System disk is 224gb and log disk 500gb.  I have shut down the VM and moved the log disk to a larger store (2000mb). VCentre now shows the disk as 2TB. However when i boot Panorama it still sees /dev/sdb1

Globalprotect Connection two Browser Tabs

Hi There,

we are using 10.1.5-h2 and Globalprotect 6.0.1 VPN. Our Users logging in via SAML and it works very good. The only thing which is annoying is that during the connection two similar Browser Tabs are Opening. After that, the Connection is est

best way to add folders to malware whitelist

having read the document "Add a New Malware Security Profile", I am not clear as to best and properly entering a path to a folder properly. 

this is a paragraph pulled out of the of the webpage.

+Add a file or folder.
Enter the path and press Ente