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New Product mention feature

Hey everyone, We just enabled a feature on the LIVEcommunity that allows for products to be linked inside of discussions or articles.. this helps cross link information throughout the site, especially useful if you are looking for specific informatio...

jdelio by Community Team Member
  • 2 replies

Resolved! GlobalProtect, Working from Home, Prisma Access and Covid-19

To all, Just wanted to post a message about the Hot Topic right now, which is Covid-19. With all of this going around, everybody's health and safely is the utmost concern. Keeping your hands clean, washing your hands (A LOT), using hand sanitizers, a...

jdelio by Community Team Member
  • 43 replies

Resolved! IKE Error

In my system logs I'm seeing the following error: "IKE phase 1 negotiation is failed. Couldn’t find configuration for IKE phase-1 request for peer IP x.x.x.226[500]." The bizarre thing is that the tunnel IS working despite this error!!! The reason fo...

Can we use SFP+ with PA-820?

Hi, Guys. I plan to use the PA-820.The PA-820 has only two HA ports.I am planning to substitute the HA ports with SFP ports.Can I use the PAN-SFP-PLUS-CU-5M with the PA-820?The PAN-SFP-PLUS-CU-5M is cheaper than the PAN-SFP-CG, so I would like to use...

Lisa_35 by L0 Member
  • 1 replies

antivirus not able to update

we have recently renew our license of thread prevention . As application and threats are update but the antivirus is not update from Palo alto server. We downloads the AV from support portal and manually install in FW and run this command still antiv...


Resolved! Log interface configuration under PA FW

Hi folks, We have PA 7050 firewall chassis and after upgrade to version 9.1.11, we got a sync HA issue, the TAC told us that it's mandatory to configure the log card interface. So we created a log interface to resolve the issue, the sync HA issue was...

URL with port

Hi, Wondering if someone can help me out. I've done some searching and have not come up with with much I have a user who needs to access a few webpages on a custom port. The link for example is something like: https://custom1.config.fake:2546/info bu...

FW_Newb by L0 Member
  • 3 replies

GP issue with IOS device

We are facing issue with connectivity using GP in I Phone devices. We are getting the below error.gateway apple T the network connection is unreachable or the gateway is responsive check the network connection and reconnectWe tried installing new set...

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