General Topics

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

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Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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PaloAlto 3200 and Kiwi cattools backup tools

How to steup paloalto configuration backup in Cattools software with schedular. Can someon provide step by step guide?

PaloAlo threat vault

When we search threat vault site. Threat detail not show
https://threatvault.paloaltonetworks.com/

VM-300

Hi Team,

May i know how will i know how much throughput will be handled by these VM firewalls. For example Firewall with vCPU 4 & RAM: 10GB & 60GB Volume.

How will i know how much throughput it will handle? If i face performance issues how can i che

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Is it possible to change the target email where my 2fa email goes to?

I have a sso.paloaltonetworks.com account that is associated with our who PA firewalls.
The 2fa six digit code goes to an email address that only I have access to, but I want to change where the six digit code gets sent to, so it gets sent an email

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Screenshot 2024-08-09 at 12.59.41 PM.png

Resolved! Error 500 when attempting to login

Hello! When I attempt to login to the VPN, I face this error. Any idea on how to troubleshoot it?

Problem with dynamic update Failed to download file

Hi,

I have a problem with dynamic updates. I see new content version or antivirus, but I cannot download it with message Failed to download file.

Ping to updates.paloaltonetworks.com and downloads.paloaltonetworks.com is working.Service route is Us

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Resolved! 2 ISP Setup

Hi Team,

I have a requirement to setup 2 ISPs terminating directly on firewall.

1 as Active and the other as Standby. We will be using Static routing with higher metric value for the Secondary ISP.

If Primary goes down then Secondary should still all

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Resolved! PA220 so slow rebooting

Hi,

We have a PA200 which takes a long time to reboot. its like 13 minutes. Is that normal for PA220 ?? any way to know why its taking this time?

Resolved! Howto delete sub-interace from cli

Hi,

I`m trying to delete a sub-interface from CLI but cant seem to find the correct command, i managed to remove the IP address and tag but not the entire sub-interface.

admin@PA-200# delete network interface ethernet ethernet1/4 layer3 units ethernet1

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CPSP Program Member Confirmation

Hello,

I am both domain administrator and super user in paloalto. And, we are partner. I need to get Micro-Credential for Cloud Security Consultant (PMCC). It needs "CPSP Program Member Confirmation". And, I send request and it says, "Activity req

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Threat Prevention - Qualys PCI

Hi all, I have a bit of a dilema here and hoping somebody may have some ideas....

We have threat prevention profiles applied to security policies relating to traffic entering our DMZ from the internet.
We have PCI obligations and use Qualys' PCI scann

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Resolved! Expand Log Storage Capacity on the Panorama Virtual Appliance

Hi everyone,

I'm using Panorama 8.0.5 in Legacy mode on ESXi 6.0, I've 2 virtual disks:

virtual disk 1: 52GB for system

virtual disk 2: 500GB for logging storage.

Now, I want to expand the size of logging storage up to 2TB. So can I just chan

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Palo Alto's preferred version 10.2 having significant issues

Hi All,

10.1 is going to be EOL in Dec-2024 and if we plan to upgrade on palo alto preferred ver 10.2 then There is a risk that the firewalls may experience significant issues ("popcorn effect"), potentially causing major disruptions to business op

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Resolved! GP - Connect with SSL Only

I am running panorama 11.1.3 and using prisma access (Mobile_User_Template). I have read that there is a Connect with SSL Only option but I can not find this. I'm looking in Portal->Agent->App.

What am I missing?

Here is every setting I have past

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THREAT ALERT : high : 169.254.254.238 -> 169.254.255.255 Microsoft Windows NAT Helper DNS Query Denial of Service(31339) alert

Hello Team,

We got the below threat alert from the panorama and not able to understand the most of the part , like source and Destination . Both IP looks the outside my network but still its showing the rule: Outbound_Default_URL_IPS . One of my outbo

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