General Topics

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

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Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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How to change or delete user account

I want to change lever user account or delete super user account, because when i first registered from portal support.paloaltonetworks i input the wrong doamin, namely ayi.witarsa@polypld.co.id (is false), it should be ayi.witarsa@topypld.co.id (is t

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Cannot ping ethernet1/1 in PA_VM

Hi

PA_VM installed in ESXi. PortGroup1 is connected to PA management interface. and Portgroup2 is connected to ethernet1/1. PC1 in Portgroup1 can ping the PA and visit it via GUI using management interface 10.0.10.16. Security zone is setup for ether

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SNMP Verification thru CLI

What is the CLI show command which can display snmp settings?

Dual ISP Active/Active Best Practice?

Hi all,

We are in a situation now where we are trying to effectively configure our new dual ISP circuits in our primary location. Our initial thought was we would leverage these circuits using PBF and manually govern traffic flow. Ex: All video traff

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VM300 Live Migration - MS HyperV S2D - MAC Address/ MAC Spoofing

We have a 4 node Hyper V S2D cluster with a single VM300 appliance. We have been able to successfully live migrate the VM from node to node without any issues.

We are in the process of modifying the North / South network fabric. I have successfully

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Connect AC power adapter to PA 220 R

I have recently bought a PA 200R firewall and PWR-60W-AC Power supply but don't know where to connect the AC power source on the Firewall.

Can anyone help please ?

Resolved! NAT over IPSec tunnel.

hello all

I have an IPSEC tunnel with ASA(99.1.1.23<> 123.2.4.105), the tunnel is UP but the source client is not able to access the destination server.

The proxy ID on PA side is

local: 1.1.1.1

remote: 2.2.2.2

both sides are using nat for the client/se

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Resolved! Global protect External gateway in remote user time format issue

In global protect I want to see the Total number of user are Login in and Log out at which time. In Global-protect Gateway when i click on remote user i see current and previous user connected to through VPN. When i fetch PDF/ CSV file. In file the

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Resolved! How to give supply to PA220 R

We want to power on PA220 R , but it requires DC power supply.

Is there any options available in market to provide DC supply to this model ?

Can we use SMPS for DC supply ?

Can we get AD to DC power adapter from Palo Alto Networks ?

How to download the Report Latency, Jitter & Packet loss of last 3 Months

Hello Team,

We need your help to generate the report of latency, jitter, and packet loss of the last three months.

New GlobalProtect VPN connected but network connectivity lost after short time

Hi all,

Something must have gone wrong in my config I just don't know what. Here is the situation. This is a new setup on PA-820 we have the GlobalProtect license. Some users including myself will connect to the vpn fine, access resources on the n

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ESXi Bootstrap Cant find init-cfg.txt

I'm testing out bootstrapping VM-Series firewall in ESXi. I've followed the documentation in relation to the bootstrap package etc. But for some reason when the firewall boots with the ISO I've created attached it complains that it cant find the init

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IPsec tunnel connectivity issues

Hi, I have an IPsec Tunnel between 2 PA's and the status of tunnel and iKE shows red but the interface is green. Please advice on the troubleshooting steps.

Resolved! IPSec VPN phase2 partial up

hello everyone

I have a IPSec tunnel with Cisco ASA, and the proxy-id config is:

entry1: local 1.1.1.1 remote 2.2.2.2

entry2: local 1.1.1.1 remote 2.2.2.3

The very annoying things the phase2 is partial UP, when "show vpn flow", either entry1 is active

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Backup and Restore PA Panorama and Firewalls setup to new infra in Azure

Hi friends,

Want to setup a parallel infra for current production environment where current configuration should be used in new VMs(Panorama and Two Firewalls) . How can we export only current security policies ,objects, and import to new setup (man

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