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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Resolved! Firewall requests to suspect dns domain names

Starting this morning (6:20AM CST), we are seeing threat notifications of suspicious dns requsts going to a group of domains that have been named in the Solarwinds Sunburst hack. avsvmcloud[.]comwebsitetheme[.]comzupertech[.]cometc We've been trying to backtrack these all day. Our internal dns servers tell us that the requests are coming from t...

Resolved! VPN client certificates rejected until firewall reboot

I had to reboot my firewall this morning because it erroneously rejected client certificates required by a VPN.Firewall system logs show critical event "Out of memory condition detected, kill process 3" at 4:06am I had the exact same issue on May 5th as well (and reporting to PA) where Clients getting VPN certificate errors despite being nowhere...

Hacking URL, direct thru Palo, deny reason "block URL", via a search thru google, gets a reset page.

When you go directly to "shodan.io", which is categorized as a hacking site, the palo will block that URL. When searching thru google for that site, then click on it, a reset page is sent, need to understand why? Is it considered a "threat" if google makes the request? so the threat settings would be used instead of the URL Filtering Security se...

Azure External NAT - Without LoadBalancer

Hello, I have an issue. I have an internal server which needs to be reached from the internet.I have got a public ip but i am unable to assign it interface of the firewall for obvious reasons. Also i only have an option to associate it with a Load Balancer. Is there a way I can get this NAT working without a Load Balancer. (Apologies if this is...

HTNAHSIN by • L0 Member
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Linux User not able to Access an Application

One of My Customer's User Not Able to Open a Stackfive agent application its says its Java base When he Opens That there is an Error According Certificate Invalid or Something. Then the Customer Send him a Certificate I check the logs, and the Security is good I want to know for that application what application do I just need to add I added th...

Resolved! Correct way to upgrade Cortex XDR agent on Terminal Servers

Hi all,In our environment we have installed the Cortex agent on some terminal servers via the command line and with the TS_ENABLED = 1 attribute.Now it's time to update them to the latest version (7.4.0). The terminal policy provides for automatic updating however they haven't done so.We noticed that from the web console you can manually launch ...

Resolved! Getting issue while printing from Wifi Network series (172.27.13.0) To Lan (172.27.11.0)

Getting issue while printing from Wifi Network series 172.27.13.0 To Lan 172.27.11.0I Checked the Monitor Traffic from ETH1/5 (172.27.13.0 ) to ETH 1/3 (172.27.11.0) Port 9100 as for Printer the 9100 is commonly Use the traffic shows allow and the byte is also Received by that end in CLI I Can also Ping but still its not printed properly So the...

FW lose UIA mapping

Hi, We are having a issue in the FW. Suddenly the FW loses the UIA mappings. We upgrade the FW to 8.1.19 in order to avoid any previous bug but the issue repeated. Its quite random. Upgrade was done last 8th June and it happenened today, In order to solve we need to restart userid process. why this is happening? why

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BigPalo by • L4 Transporter
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  • 4 replies
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Resolved! Bytes received zero for allowed udp ports

Hi, In traffic allowed logs, I am seeing numbers in byte sent however byte received is zero and connections are getting aged-out for UDP voice traffic. Can anyone know about such traffic whether it is dropping or since this is UDP connection hence byte received is zero This traffic is allowing via security policy configured for outside to ...

Prevent WildFire scanning certain URLs

Our external email protection provider (Mimecast) provides safe versions of file attachments on incoming emails. There is also a one time link in the email to request that the original file is sent in case of any formatting issues. When the incoming mails are scanned by WildFire it sometimes follows the link in the email which triggers the relea...

Andy123B by • L0 Member
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  • 3 replies
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Resolved! Unable to access Windows Store (Windows 10 + GP 3.0.2)

Hello, Does anyone else also have problems to access the windows store when connected with global protect vpn?Actually the problem really only is the windows store app. Everything else works perfectly (internet access, accessing corporate ressources, internal websites, fileshares, ...). The store app only displays that I should check my internet...

Remo by • L7 Applicator
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  • 55 replies
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GlobalProtect "Connecting...still working" (Mac OS 10.14.6)

After upgrading to the latest version of GlobalProtect, I have been trying to resolve this for days. Here's some additional info:Have tried uninstalling and reinstallingHave tried going back to an earlier version (5.0.1-9)No prompt is showing in security & privacy for allowing the application.Have tried "spctl kext-consent add PXPZ95SK77" in...

dubsar by • L1 Bithead
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No new Apps category appears

Hi, According to the following note https://live.paloaltonetworks.com/t5/customer-resources/release-plan-for-a-new-app-id-category/ta-p/395753 from the version of apps + threats of 18/5 (8408-6715) we should see the new category "Saas" according to the release notes https://downloads.paloaltonetworks.com/content/content-8408-6715.html?__gda__=...

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