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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Resolved! Unable to access Windows Store (Windows 10 + GP 3.0.2)

Hello, Does anyone else also have problems to access the windows store when connected with global protect vpn?Actually the problem really only is the windows store app. Everything else works perfectly (internet access, accessing corporate ressources, internal websites, fileshares, ...). The store app only displays that I should check my internet...

Remo by • L7 Applicator
  • 50985 Views
  • 55 replies
  • 0 Likes

GlobalProtect "Connecting...still working" (Mac OS 10.14.6)

After upgrading to the latest version of GlobalProtect, I have been trying to resolve this for days. Here's some additional info:Have tried uninstalling and reinstallingHave tried going back to an earlier version (5.0.1-9)No prompt is showing in security & privacy for allowing the application.Have tried "spctl kext-consent add PXPZ95SK77" in...

dubsar by • L1 Bithead
  • 8328 Views
  • 8 replies
  • 0 Likes

No new Apps category appears

Hi, According to the following note https://live.paloaltonetworks.com/t5/customer-resources/release-plan-for-a-new-app-id-category/ta-p/395753 from the version of apps + threats of 18/5 (8408-6715) we should see the new category "Saas" according to the release notes https://downloads.paloaltonetworks.com/content/content-8408-6715.html?__gda__=...

Resolved! Global Protect do not ask for OTP

Hello, i had configured a radius server (freeradius) that work with google_authenticator and active directory. So far this works that way: - login via Global Protect Client with username and AD Password+OTP (password and OTP in 1 promt) I need to enter the OTP seperate and not together with the password. How can i achieve this?? The portal and ...

Resolved! dns issue

Hi, using an internal Dns serverclient makes request for a domain ???.com and cannot get an answer.from nslookup we see that it cannot resolve the domain.internal dns server to public dns server rule has a spyware profile.There is no threat log for this request.But if we disable spyware profile then client can resolve this name.Any idea about th...

Number of address groups XXX exceeds platform capacity XXX

Dear community, We are trying to push for the first time the DG and we get following commit error: Number of address groups XXX exceeds platform capacity XXX We followed the suggestions in link down below of disabling "Share Unused Address and Service Objects with Devices" but still the same issue. https://knowledgebase.paloaltonetworks.com/KCSA...

Carracido by • L4 Transporter
  • 5707 Views
  • 1 replies
  • 0 Likes

Resolved! Single Interface Trunk Hairpin problem for All traffic traversing Firewall?

Have a site that we want to firewall traffic off into a few segmented zones. I would like to do all of this with 1 management interface, and a single palo alto trunked interface that would carry multiple vlans. To be clear, in this instance, the firewall would already be on the inside of the network and not an edge device.The firewalled networ...

Sec101 by • L4 Transporter
  • 4338 Views
  • 1 replies
  • 0 Likes

Address group convert to shared

Running version 9.0.12Moving to a multiple vsys enviroment from a single vsys, we are not running Panorama. Looking to change all of the address objects in the first vsys to "shared" so the others can access them. Thus far I have not found a way to do it and I am looking for suggestions. Thank you in advance!

Wildfire updates chenge

Hi, We have configured to download the "wildfire updates" every minute. So whats is the recommended value for this? Sometimes we face this error, and we are thinking to increase the time for WF updates:

wildfire.JPG
BigPalo by • L4 Transporter
  • 3512 Views
  • 5 replies
  • 0 Likes

Session timer getting reset for new syn packet

Hi,I got the following scenario.client -> Paloalto -> Server:1234The client initiates a tcp session to server always using the same source port and same sequence number (verified in packet capture). The session time out is the default 60 minutes. The client sometimes looses network coverage and initiates a new sync (with same source port a...

livewire by • L1 Bithead
  • 5960 Views
  • 6 replies
  • 0 Likes

VRRP on routers connected to Palo Alto Firewalls

I have 2 Palo Alto Firewalls each connecting to Peplink Balance 310x routers. HA is configured between the two Balance 310x routers. What I am trying to achieve is communication between these 2 routers via the 2 FWs. The HA (VRRP) interface is in the untagged VLAN on the router. It is Layer 2 between the routers and FW's. I have the FW interface...

nickvardy76_0-1625050522210.png

Seeking palo troubleshooting advice

Im involved in a project to migrate away from old asa firewalls to a palo solution. The process has gone well but myself and peers are stumped with an odd issue and looking for troubleshooting advice.We have a number of https hosts in a dmz, nat'ed to be available to the public internet. systems from all over the world can access these https hos...

MikeB by • L1 Bithead
  • 10641 Views
  • 12 replies
  • 0 Likes

Resolved! Failed to fetch ingest/query FQDN for customer (curl failed)

Hi Team, I'm trying to onboard one of our firewals to the Cortex Data Lake. It has the logging service license and when I put in the onboarding PSK and click status, I get: Failed to fetch ingest/query FQDN for customer (curl failed) I've tried - Giving the firewall an NTP server- Removing and re-adding the license- Manually fetching the certifi...

Minemeld - Intune

Hi Can anyone advise if we can use the O365 feeds to incorporate Intune access? Looking at the O365 external lists that the firewall is retrieving from Minemeld, they doesn't seem to cover all the URLs / IPs required for Intune managed device access (as defined in the Microsoft doc). Kind regards Terry

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