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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Cortex XDR mismatch between version of agent and cloud console

Dear community, For some of the XDR agents there´s a version mismatch between the software installed on the endpoint and the one displayed on the console in the cloud. Example: I installed 7.1 and the agent´s window is showing the right version but in the console in the cloud the agent version for this endpoint is showing 7.2. Does anyone else h...

Carracido by • L4 Transporter
  • 2424 Views
  • 1 replies
  • 0 Likes

delete ikemgr.log without impacting existing VPN tunnels

This file is getting too big for me and it takes forever to search for things in that file. I would like to purge/delete this file WITHOUT impacting existing VPN tunnels. I want to be able to debug VPN tunnels later on as well. 1- delete debug-log mp-log file ikemgr.log2- debug software restart process ikemgr Is this going to impact EXISTING V...

dtran by • L4 Transporter
  • 5580 Views
  • 4 replies
  • 0 Likes

Resolved! Routing problem

I am configuring a new AP-850. MGT port works fine and I can access the Internet. Now, I configure ethernet1/1 to access the Internet. I also configure the routing. But can't ping 8.8.8.8. Do I miss something or how do I troubleshoot it?

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boblin by • L2 Linker
  • 7146 Views
  • 7 replies
  • 0 Likes

Resolved! Add production firewall to panorama

Hi All,We are using PAN Firewalls on 9.1.5We have 2 HA pairs both in production with around 100 policies on each and Global Protect on 1 pair. We have purchased Panorama VM and want to add the firewalls to Panorama. Now I did find some previous articles on this but not sure whether there is a tried and tested way. And would that work for firewal...

VPN Problem - Ping from Loss

Good afternoon; Currently I have a PA-820 device which is updated to the latest version 9.1.1 of PanOS. Every time I am connecting to the VPN, the ping is lost after a few minutes. I'm checking and the VPN is still connected, even if I connect to a remote desktop before it goes down I keep the connection even after. But if I want to connect to a...

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Resolved! Change management ip of cluster nodes.

Hello, We have 3200 series HA cluster . The requirement is to change the ip addrrss of management interface of both the nodes.( Note we are not changing the ip address of panorama ) All the required rules and routes are in place .Can we change the ip address remotely while still logging through the management interface ( old ip). Via the command...

Problem accessing internet when install globalprotect Mac

Hi.I've updated my macbook to MacOS Big Sur. After that, I had internet issues. So, I uninstalled the globalprotect and the internet returned normally.Now, I installed globalprotect again and my internet is not working again. This problem occurred when I allow "System software from Palo Alto Networks was blocked from loading" in security and pri...

Condina by • L0 Member
  • 2815 Views
  • 1 replies
  • 0 Likes

Migrating from 5060 to 5220

Hi, We are planning to migrate from 5060 to 5220 both should be in PAN-OS 8.0.7 releases.As per article at https://live.paloaltonetworks.com/t5/Management-Articles/Hardware-Migration-from-PA2000-to-PA3000-or-PA5000/tac-p/156354#M4307 taking device state from older platform and importing to the new one should work.Has any one done it and experie...

IKEv2 - Unexpected ipsec key delete event

Hi All, I'm a medior network engineer who just got into a new position where I deal with PA FWs. I face the following issue now: There is an IPSEC site-to-site VPN between my PA-850 (ver. 9.1.3) and a remote FW (I'm not sure about the remote device type). I see strange behaviours. Yesterday 3 pm the rekey happened. It finished with ikev2-nego-ch...

olloczky by • L1 Bithead
  • 7613 Views
  • 2 replies
  • 0 Likes

I'm looking for a device concurrent connection number adjustment function through session management

HelloI'm using PA-5050 now. I am looking for ways to prevent multiple users from accessing the equipment at the same time through session management.I thought I could do it on the Device-session tab of the WebUI, but I don't think there are any related functions.If you haven't found it, I'd appreciate it if you let me know which menu you can tak...

Resolved! Don't see HA1 and HA2 ports

I am following this article "How to Configure High Availability on PAN-OS" to configure HA on our new PA-850. I don't see HA1 and HA2 ports. Or where I can configure HA interface?

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boblin by • L2 Linker
  • 8255 Views
  • 6 replies
  • 0 Likes

Kafka is using port tcp 9093 for private communication

I see Kafka streaming is using port 9093 but in the PA 5220 does not identify it as kafka (unknown TCP). the app-id DB is showing kafka with tcp port 9092. is there a way for PA to append it to kafka app ID ? I already added as a custom app but i think i am missing something since i still see it as a unknown tcp.

Resolved! Ubuntu connected with PA firewall (AWS instance) trusted network can't ping untrusted network

My PA-VM is AWS EC2 instance using software version 10.0.2. 10.20.10/24 is VPC's public subnet, 10.20.61/24 is VPC's private subnet. Ubuntu10.20.61.81 can ping 10.20.61.61, but can't ping 10.20.10.0/24 network. Ubuntu 10.60.0.100 can ping 10.20.61.61, but can't ping 10.20.61.81. I have allow 10.60.0.0/24 in the ubuntu10_20_61_81 Security Group.W...

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Panorama backup query

Hi Team Currently we have two Palo Alto Firewall & one "Panorama" but we are getting only Panorama backup. we want to confirmation whether Panorama having only panorama devices backup( Excluding Palo alto Firewall ) or its having including Palo alto Firewall. RegardsMohammed

Resolved! Using Python to perform a Commit/Commit-all on Panorama

I am trying to use a Python AWS Lamdba function to commit/commit-all changes after the lambda function has made the appropriate updates to the Panorama. My problem is that the commit-all API call happens too soon after the commit API call and the commit-all does not have any committed changes to process. How can I wait for the commit job to com...

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