General Topics

Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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Question to wildfire renewal

Hey guys,

we need to renewal our licenses and I'm thinking if I should renew the wildfire subscription.

The problem is that we are not allowed to upload data to the public cloud (because of data privacy reasons)

So we actually don't really use wildfire

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Model PA-5060

Hi All,

I have deleted the mp-logs by mistake, is there way to retrieve the logs?

If please kindly provide your suggestions will help us greatly.

I run the below command

delete debug-log mp-log file *

Resolved! GUI shows interface CLI shows Int not found

Web gui shows interface eth1/23

But cli

show interface ethernet1/23

Server error : Interface 'ethernet1/23' not found

show system state | match capa
cfg.general.is-admin-login-saml-capable: False
peer.cfg.general.is-admin-login-saml-capable: False
sys.s1

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Resolved! QoS statistics pop-up no longer shows a graph

Anyone come across a situation where the QoS Statistics pop-up dialog no longer shows a graph of traffic?

With PanOS 6.x, this dialog worked great. With 7.1.x on the PA3020 it worked great. But With PanOS 7.1.21 on PA500 and PA200, I just get an em

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Evnet IDs descriptions

I am looking for a KB article or document which explains event IDs related to System logs. For e.g. Logs> System > type (general)- event ID (system-start).

How many type of event IDs are in PAN firewalls system logs & their descriptions ?

Is there any web/gui interface option to schedule a reboot/restart of a PA 3000 series firewall running 8.1.5? Any command line level option? We'd like to restart the firewalls middle of the night without IT being awake to do so.

Mike

sync panorama config to FW

Hello

I have 2 FWs(HA pair) managed by panorama and I

I followed below instruction and applied on 1 of them(the primary one) now cannot see any configs from panorama on the device.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g00

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SSL Decryption

Hi guys,

Nowadays I am playing with a PA-VM (no license) and decryption policy. Basically there are many articles and that explain how Decryption policy works and how to set it up. I have checked and double checked my setting and I cannot make faceboo

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Resolved! User Credential Detection- False positive

What method is everyone using to handle false positives for credential phishing? Does everyone just create a custom URL category and drop in the sites where users use corporate email as their user ID?

8.0.14 How is it for you?

Hello Community,

Is anyone already running the new version and did you run into any issues after the upgrade?

Thanks in advance!

Windows 10 Release Cycle and Global Protect Client

Hi All,

I'm currently working in an environment which is trying to keep up with the latest Windows 10 release cycles with their Windows as a Service model which brings out releases every 6 months. We have found that with our AV products, our vendor

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Firewall migration, testing rules

Is there a way to test the rules on a new Palo alto vs the existing firewall it will be replacing without affecting traffic? Something like TAP mode but that can block traffic like an in production firewall?

VPN site-2-site configuration and OSPF

Hello forum members,

I have been testing the VPN site-2-site configurations on my Palo Alto VM lab, prior to deploying on our production environment. I have successfully set up a VPN connection where both firewalls use static routing. Trouble I'm hav

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