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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Resolved! Firewall shows disconnected from Panorama after upgrade to 10.1.5-h1

Just upgraded one of my standby firewalls from 10.1.5 to 10.1.5-h1 for the OpenSSL vulnerability and after the install and reboot it shows disconnected in Panorama (also confirmed via the cli show panorama-status). My Panorama has already been running 10.1.5-h1 for the last week or so with no issues. I have opened a P1 support case but haven'...

Whatsapp traffic cannot recognize in PA for iPhone user.

Recently iPhone users only facing in WhatsApp "connecting" message, User could not send a message and make a call on corporate wireless network But, working in mobile network. It was working before, day by day users facing this issue is increasing. Still WhatsApp working for some of the iPhone users on same wireless network. Tried IOS software...

SysLog setup not working

Hi, I am using PA-2050, with PAN OS 4.1.3.From few days I am trying to configure the syslog to be sent to a central logging system. I followed every possible documentation, but I am not getting any syslogs coming to the syslog server. I tried on syslog server on linux and windows. I tried splunk, kiwi and few more. and finally I could conclude ...

GlobalProtect Split DNS configuration

I'm looking to configure split tunneling and DNS in the following way: If the DNS request is from a defined list, send the query to the tunnel DNS servers, if not, send through local adapter DNS. If the resulting reply contains an IP in the defined route, send it through the tunnel, otherwise out the local adapter. Every configuration I have...

JoeLane by • L0 Member
  • 3185 Views
  • 3 replies
  • 0 Likes

Resolved! Routing logs

Hello... I have a question regarding default static route logs. We 2 ISP links configured with path monitoring at default settings (Failure Condition=Any, Preemp HT=2min, PI=3 & PC=5) As seen in the attached logs, there are alternate path-monitor-failed and recovered but in the attached screenshot, both links failed and then recovered. Altho...

Need to Export last 90 days logs

Hi Friends, We have a customer who wants to Export Last 90 days traffic logs from the firewall for Audit Purpose. We have tried to generate them via Custom Managed Reports but no luck and more over we came to know that there is some logs exporting issues in 10.2.4 PAN OS version so we have suggested them to upgrade to the latest 10.2.8-h3 Co...

Satyak by • L3 Networker
  • 3269 Views
  • 5 replies
  • 0 Likes

Pan-OS end of life list

I am looking to upgrade the software on our firewall to version 10.2.9-h1. I know it has and end of life scheduled for August of 2025. Is that the same end of life from version 10.2.0 through 10.2.9-h1 or does each iteration have its own end of life? There are about 30 software versions between 10.2.0 and 10.2.9-h1. Thank you in advance.

SAklil_0-1715727270115.png
S.Aklil by • L1 Bithead
  • 2767 Views
  • 2 replies
  • 0 Likes

Resolved! Admin password not changing

Trying to setup a few PA-410 firewalls . I have one that is not taking the password change, regardless of whether I try from the Web UI or console. In both they say password changed, but only the default password works. Anything else I can do?

Jonesy by • L1 Bithead
  • 3401 Views
  • 4 replies
  • 0 Likes

Passive DNS Feature

hi, Please give me suggestion how to apply " Passive DNS Feature " in PAN-OS 10.0.X version because got link in that it is not suggested to apply this feature on PAN os 10.0.x. please find below link and do needful.https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGHCA0D "

SurajN by • L2 Linker
  • 5565 Views
  • 5 replies
  • 0 Likes

Error comparing with candidate config

Hi, We have an issue in our PA cluster. When we try to compare the candidate config in DEVICE->AUDIT CONFIG we get this error:"failed to get content for 'base--candidate'" Version is 10.2.9-h1

BigPalo by • L4 Transporter
  • 2640 Views
  • 1 replies
  • 0 Likes

Resolved! userid and password not working

Hello, I have a PA-3020 appliance and at the startup changed my password and then did a factory reset. at the following prompt . PA-HDF login I put in username and password and keep getting that login is incorrect. Is there another way to physically reset the appliance so that I can login? Thanks

moman63 by • L0 Member
  • 2603 Views
  • 2 replies
  • 0 Likes

PA-850

Hello all, Could you please give me correct US and EU ECCN for PA-850? Thank you in advance. Best regards,

smacura by • L1 Bithead
  • 3170 Views
  • 2 replies
  • 0 Likes
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