Backline support not answering - how to raise a case with Palo Alto directly

We are supposed to have 24 x 7 support through Westcon but have been unable to contact them. Previously when emailing their support an autoresponder would reply with a ticket number. Not even this happens now. The AUS support number rings out.

Is

Replacing Cisco HSRP Pair with Palo in Active Standby - 2x ISP Transit BGP

Hi,

Currently we have a pair of Cisco routers each connected to a different ISP with static addresses. We have a public address range 203.x.x.x/24. The inside interfaces of these pair of routers are .2 and .3 of this public address range and the HR

Dectyption Issue

Dear Team!

I got a problem with Decryption on some websites. For example admin.microsoft.com. When I try to open this website, the web browser gives me a simple white blank without any content in it. In this case, decryption is on. I saw the error, d

disk partitions in Panorama VM not being properly used

Dear Community,

I have added to Panorama VM (mode VMware ESXi) 3 extra disk units: 2TB, 2TB and 12TB. 

The Panorama is acknowledging all the disk units and partitioned the 12TB unit in 6 x 2TB units, until here all good. But 4 of the partitions /

Bad Gateway Error when commiting with outputs

When I attemt to commit changes to Minemeld that include outputs using data from a local DB. Does anyone have any insight into what the Bad Gateway error signifies? I have attached a screenshot of the error message I am receiving.

Problems with updated cert on endpoints in relation to Global Protect.

Hi All,

We have ran into issues when updating certificates on end points and Global protect. Once the client machine tried to connect to GP its refused and referencing the old cert. Could this be some cache issue? Has anyone in the community ever e

brdagent restarted unexpectedly

Dear Team!

Hi once again.

The system goes into maintenance mode. But before the system goes maintenance mode, I faced that all traffic is in "Incomplete status."
After that, the firewall goes into maintenance mode. 
 
After rebooting, all works correctl

False positives generated by alert Masquerading - 1396383840

Hi, 

Is anyone else experiencing lots of false positives for the BIOC - Masquerading - 1396383840, specifically relating to signed Microsoft system 32 files and Chrome?

The files initiating the alerts are all signed, have not been modified for a

notepad ++ userdefined language

Hi All,

does anyone have a udl file for notepad ++ for panos that they use to do syntax highlighting?

QOS graph is not showing live traffic on web gui but i can see through cli.

QOS graph is not showing live traffic on web gui but i can see through cli.any suggestion.

thankyou

Cannot login to PA-820

Hi

Our Primary admin is out of the business and the records of our firewall credentials are no longer valid.

In essence, I need to gain access to our Firewalls without factory resetting.

Having recently joined the business, I've registered on the sup