General Topics

How to deregister CSP User Account when SN is expired

I don't need to use Palo Alto products anymore. So, I want to deregister my CSP account.

At current, the SN I purchased is expired. Therefore, I cannot create case to request account withdraw from CSP.

Could anyone guide me to deregister my account?

wildfire upload failed and log shown in the wildfire submission log repeatedly.

Software Version 10.2.9-h1

wildfire log flood. it cause the wildfire malfunction.

2024-06-04 11:47:50 +0800: daqiandy-release_v1.6.1_0331_18_49_India_GuanWang_pro.apk script upload failed PUB 28404 686 337 0x801c allow
2024-06-04 11:47:50 +0800: d

Problem logging into the support customer portal

When I try to log in, I have a problem accessing the support customer portal

I cant create the tickets

Typo'd a serial number and unable to remove from account

I have never touched a firewall until today. I added my serial number to our account and put a 6 instead of a 5 for one of the numbers. It took the devices serial number and that device is now in our account. I added the second, correct one to our ac

Anydesk issue.

Hi everyone!
I have some issues with anydesk application. It has ssl issue because of decryption, I think.

I've added *.anydesk.com ind 'SSL decryption exclusion', but it didn't worked.

Maybe some of you have faced such kind of issue?

Thanks in advance!

Blocking RDWeb brute force attempts

Hi,

we have a customer that's under a slow brute force attempt by a persistent party. Blocked their IP several times, but they switched and even started using multiple addresses at the same time now.

It's doing around 3 to 4 attempts per second per

How do I get a website's risk level lowered, since we know it is safe?

Earlier this week, I submitted a website that was blocked because it was categorized as malware incorrectly.  This was corrected very quickly. Now that same website is blocked because it is listed as "high risk".  We know that it is not. When I tried

Active Directory groups w/ members from multiple domains

I'm using AD groups for some security policies and am expanding to use other domains in our company. While I can add users from another domain into an AD group, the PA only shows me the users in the same domain as the group.  For example:

Domain 1: DC

could not unlock user

Hello,

I'm sure this has been asked before, but I can't find an answer.  Get a message of "could not unlock user" via gui.  Is there any way to unlock an individual user via CLI?  I'm on PAN 10.2.6

Thanks

Rich

Replacing PA-5220 with a PA-3410 and need the best practice to migrate over configuration

Replacing PA-5220 with a PA-3410 and need the best practice to migrate over the configuration. Obviously the network interfaces are different and will require some cleanup, that and I know to match the PAN OS in the devices to avoid possible complica