General Topics

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

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Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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Resolved! Fetch change request from cherwell using python

Hi

I am new with Cherwell Service Management.

I need to fetch change requests from Cherwell and ctasks. I humbly request if anyone could help me with it

URL with port

Hi,

Wondering if someone can help me out. I've done some searching and have not come up with with much

I have a user who needs to access a few webpages on a custom port. The link for example is something like: https://custom1.config.fake:2546/info bu

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Resolved! Transitioning from a physical interface with sub interfaces, to aggregated interface with sub interfaces

Hello Everyone,

I have a well developed PA based network, with a single interface and many sub interfaces, trunking to my switches.

I need to change this to an aggregated interface, with all the same sub interfaces I currently have.

What options do I

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Adding URLs to an allow category caused some connections to be blocked

We added additional URLs to an existing custom url category and on our URL filtering profile, it is set to alert. These additional URLs are completely unrelated to the connection that started to fail. And as soon as we reverted those changes things b

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User-ID - one user occasionally not hitting the user based policy

PAN-OS 8.1.2, User-ID configured with Windows AD single domain. There are security rules built, based on users/user groups. It is mostly working as intended, but specifically there's [at least] one user that has a different behavior - some user-based

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need to block .lockbit extension

as per RBI guideline ,one of our customer from banking sector wants to block .lockbit file type extension,but in firewall i didn't found any such extension.

Issue with the vulnerability logs.

We have noticed some vulnerability logs in our PA for the Telerik application in our environment.

the threat vault id is 59014 but according to the link. https://threatvault.paloaltonetworks.com/?query=59014).

https://www.telerik.com/support/kb/aspne

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Include/Exclude subnetworks for user mapping

Hi,

Just want to know, what is the exact role of include/exclude subnetworks in Palo Alto user mapping & how it will work on back end.

How do I select an asset when filing a support case?

Hi,

Weird question, but I'm trying to make a support case for a firewall, and I'm on Step 4, where it's asking me to "Please select the asset for which you are filing the case." No matter where I click in the table, there doesn't appear to be any way

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Resolved! Panorama Issue - cannot edit an interface on a template stack

Hello guys,

first of all - I m new and I would like to apologize first of all, if the theat should have been opened wrongly, or my english should be a little bit **bleep** 

I cannot open/edit anything in a template stack under template->network->int

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