Dear, I just can't upgrade fromt 11.1.2-h4 to 11.1.2-h9. My disk is not full 16Go RAM Processor OK I have this error message : Looks like a python error 😞 Any ideas ?
Hello. I just made an account with Palo Alto. I'm trying to get access to the IOS files for my company's Palo Alto devices to get them updated. When I try to access the Support Portal, I get an "unexpected error," which directs me to customer support phone numbers. Those numbers led to automated menus, which terminated the call and advised...
Device details : PAN-PA-5060 / Palo Alto There are 6 CVEs in the advisory. DESCRIPTION: CVE-2024-9463: CVSS: 9.9CVE-2024-9464: CVSS: 9.3CVE-2024-9465: CVSS: 9.2CVE-2024-9466: CVSS: 8.2CVE-2024-9467: CVSS: 7.0CVE-2024-9468: CVSS : 8.2 Kindly confirm, if these CVE IDs are impacting FW/panorama at all. Also, I am not able to find any source...
Hi Guys. i have PA-3220 need upgrade to 10.2.9-h1. but failed. see bellow error msg. try to reboot . no luck. and try to downgrade. also failed. can someone help for this issue? thanks very much. Loading into software managerFailed to install PanOS_3200-10.2.9-h1 with the following errors.Traceback (most recent call last):File "/...
Getting below alert from the hardware firewall. "Failed to establish GRPC connection to AceMlc2 service: failed to start grpc connection with address ace.eu.hawkeye.services-edge.paloaltonetworks.com:443" Followed the below document but no luck. Does anyone faced similar issue ? https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?i...
This has happened more time than I can count, and I have Platnium support. I work in the US Eastern time zone 8am-5pm ET and every time when I open ticket with PAN support, I always put in this line at the beginning of the ticket: "I would like to work with a TAC engineer in the US Eastern timezone 8am-5pm ET". Yet, sometime the ticket gets...
Hi all,there is something which is confusing me when I want to check an entry of the routing table.If I'm looking for an entry of my routing table with:"show routing route destination x.x.x.x/x" and the route is covered by the default route, the output is like below:admin@rou11004(active-primary)> show routing route destination 8.8.8.8/32flag...
AT&T has provided our users with virtual machines using VMware Horizon Client. However, when in the office, our users cannot connect to their VDI machine. However, when external, using our GlobalProtect VPN, they connect successfully. Error: Loading FailedVDPCONNECT_CONNECT_TLS: The connection to the gateway or the remote computer could...
Hi team The security auditors ask us if in the Config Log it is possible to have an additional field in the log that links all the events of a rule change with a ticket id external to Palo Alto. That is to say that in the attached logs an additional field with the Ticket appears in a mandatory way to be able to link the event with the ticket: an...
Hi All, may i know if i use below command able to clear the DNS caches. >show dns-proxy cache all >clear dns-proxy cache all How to Verify DNS Proxy - Knowledge Base - Palo Alto Networks what we want to ask is, if the command above is suffice to clear cache in panorama / firewall because during the swing from primary server to secon...
Fuel Workshop on GlobalProtect Large Scale VPN (LSVPN) Welcome to the next in our series of Fuel Workshops where will be covering the implementation of GlobalProtect for Large Scale VPN (LSVPN). Our speaker, Siddhant Chawla, Senior Technical Support Engineer, will be giving us an overview of how LSVPN is designed, implemented, and how to de...
Hello, I work for a hardware reseller supporting many of your Palo Alto customers. My colleague's and I have our e-mail IDs tied to only one of our (and your) customers accounts. We are finding it difficult at best to open cases and support our other customers when our e-mail IDs have us locked to only one customer account. Can our profiles be a...
PAN-262287 Fixed an issue where dereferencing a NULL pointer that occurred when App-ID stopped responding caused the firewall to restart. I was just discussing the with PA TAC - PAN-262287 - PA TAC mentioned they have an internal bug which suggests below:- Below are the observations:- commands to be checked - to identify the crash/co...
I am working with a school customer with a PA firewall in place. The issue is Google street view images do not load on the device when connected to the student VLAN but the exact same device switched to the staff VLAN works fine. The actual symptom is the browser shows a message "No street view imagery available here" and a black screen where t...
Hi All, i have question on the following article : https://live.paloaltonetworks.com/t5/customer-advisories/update-to-additional-pan-os-certificate-expirations-and-new/ta-p/572158. My panorama version is 10.2.10 and my userid agent is on 10.2.3. Based on the table in the advisory, 10.2.3 is not included. However, am I right to assume th...
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