Whatsapp traffic not recognize by palo alto firewall

Hi,

In one of the Palo alto firewall Whatsapp traffic is detected as “unknown-tcp” for destination port 5222.

Only mobile phone users Whatsapp traffic is detected as “unknown-tcp” & Whatsapp web traffic is allowed for destination port 443 & 80.

On th

Firewall unable to export the schedule log, how can i verify why it is not exporting to ftp server.

We have configured schedule log export on firewall using ftp server but log is not exported to ftp server. 
we have entered correct details of path, username , hostname

New IPS signature release update

May I know the process of Palo Alto firewall on-premise get new IPS signature release update? and where the CVE is stored in Palo Alto firewall?

Swapping HA connections from Dedicated HA ports to data ports

I have a pair of 3200 firewalls in HA Active/Passive, connected via the dedicated HA1-A / HA1-B copper ports.    I need to swap these over to use a pair of fibre ports on the data plane, configured as HA ports.  The fibre data ports are pre-cabled to

Cortex XDR New Broker VM query

We have received mail from Palo Alto. This mail informs about the new broker VM deployment, which does not update the old broker VM. Therefore, it is mandatory to apply this process ?

Add Palo alto VM into Panorama

Hi, Looks like palo alto VM has no serial number. so this palo alto can be added into Panorama in home lab? 

Do we have to use serial number to add PA into Panoram? Why it dont use ip address for this purpose?

New created Local admin fail

I have issue when create local admin password, it is not working. It show below error

“2023-08-07 09:55:43.566 +0700 debug: pan_auth_request_process(pan_auth_state_engine.c:3612): Receive request: msg type PAN_AUTH_REQ_GET_PW_CHANGE_REQUIRED, conv

DHCP issue

We are currently experiencing an issue with our network setup that involves the DHCP server, Palo Alto firewall, core switch, and access switches.

Our DHCP server is connected to the Palo Alto firewall, followed by our core switch and access switches

What causes dynamic updates to be logged as fail whilst the installation has gone through in PAN-OS 5.0.8?

I have been having the system log entries below for some days and still continue after installing Application and Threats dynamic updates (3 versions) manually as well as turning off the update schedule and rebooting one of the boxes in HA mode.

not able to submit case through customer support portal.

 after creating my support case, when coming to the last step after clicking the submit file case button, the page just loads and does not submit my ticket. I have restarted the process something. Tried different browser and even cleared browsing his