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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Resolved! Automatically adding email DL to every CSP case and receive Palo advisory updates

I would like to know on how to add our email distribution list automatically to all our TAC cases subscriber list on CSP.Also, we would like to have customer advisories, content updates, etc; from Palo Alto to be received on the same email. Please let us know how to add this. Note: This is not a single user email account

Resolved! Replace SFP Process

Hi we have a PA-850. Port 5 has a RJ45 SFP adapter, internet connection. We are upgrading our Internet connection (bandwidth increase only, no IP changes) and the new handoff from the ISP is single mode fiber, so I purchased a PAN-SFP-PLUS-LR to support the connection. I plan on simply removing the old SFP adapter and inserting the new one. My q...

MikeGill by • L1 Bithead
  • 3585 Views
  • 2 replies
  • 0 Likes

TLS 1.3 has General Protocol Error

Hi all, Fairly new to PAN OS and have just enabled decryption on my 10.2.3-h4 VM-300 firewall. In my decryption logs, all entries for TLS 1.3 are having a 'General Protocol Error'. When running a v11.0.1 firewall (that I had to downgrade due to dataplane freezing issues - another story) I didn't get these errors. Anything I'm doing wrong or am...

Certificate Expiry

Hi All, I am trying to import the Azure SAML certificate to use it in the Identity Provider Certificate as it is expiring this Thursday. But i am getting the attached error. Does it mean do i need to delete the existing one and then import it? I have the Pem format and Base64 format but error is same when i import. Certificate extention is .cer....

Resolved! RTP traffic not matching App-ID Rule

I have a strange issue where I have a configured rule to allow the "rtp" and "rtcp" App-IDs with application-default service from any-to-any. Below that rule I have a generic permit-any rule with application service any. Screenshots below. The behavior I am running into is that positively identified rtp and rtcp sessions are not matching my high...

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Global Protect "Single Sign on" with Windows Hello on Windows 10

Hi everyone,I have a situation as described in the title of this post. As you probably know Global Protect installs his own Credential Provider in Windows which has to be chosen by the user. It is also possible to force the Global Protect Credential Provider, but the point is, it has to be used in order to enable single sign on for the user.This...

Remo by • L7 Applicator
  • 21252 Views
  • 5 replies
  • 5 Likes

VPN tunnel is getting dropped

we are seeing tunnel drop with below error message.IKE phase-1 SA is deleted SA: 1.1.1.1[500]-2.2.2.2[500] cookie:191098e4ef6db35d:eba9ee89ff200b07

transition from trial to purchased license

Hi All, We are in a scenario where we are running firewalls on trial licenses. We have purchased the licenses. Can you help me with following queries :1. When firewall transition from trial -> purchased license, will firewall drop the network traffic ? 2. Any recommendation on scheduling downtime for it ?

BRI-IT by • L0 Member
  • 1028 Views
  • 1 replies
  • 0 Likes

Resolved! 2 Tunnel With 2 IP Public. Secondary one is filtered ?

I have two IPSec tunnels with 2 ISPs:ISP 1 is PrimaryISP 2 is Secondarywith a Failover scheme. But when I set the metric for ISP 1 to 10 and ISP 2 to 200, it seems that the public IP of the second ISP cannot ping the second tunnel's peer gateway, with a message saying the packet is filtered. How can I configure it to keep both tunnels active, ...

ariiero by • L1 Bithead
  • 2019 Views
  • 2 replies
  • 0 Likes

URL logs missing for Traffic through alert only URL category / profile.

Hi All, Software Version 11.1.2-h3 We have a strange situation: Some URL filtering log entries for valid visits to web sites are missing. The traffic goes through a security rule which has a URL filtering profile with only alert and block categories. We have both Pan-db and Advanced URL filtering licenses. We can see the traffic in ...

Resolved! VM PA Firewall on esxi

Hi Team, I am trying to install a vm pa firewall on esxi host. Downloaded the ova of 11.2.0 base image and installed. When I configure management interface it comes up. But none of the data plane interfaces are coming up. Reinstalled once again and still the same. I see many people reinstalled and it worked. From the esxi side security policy s...

Change of models managed by panorama

Cordial greetings Team I currently have a PA 220 managed from panorama and we want to upgrade it to a PA440. The idea is to keep the same configurations of the 220 device in the 440. The question is, how should this process of device change be done? We have added the new device to panorama and when adding the same template and DG that the 220 ha...

aalfaro by • L2 Linker
  • 6302 Views
  • 9 replies
  • 0 Likes

Pre-established BGP connection to HA?

All,I'm looking to set up established BGP connections from the upstream routers (Cisco Nexus) to the HA unit in our A/P setup for faster failover times, and to not make it look weird when trying to determine if adjacencies are up to the primary unit from the router side. I know there's some things that can be established, LACP and the like, but ...

Resolved! DNS sinkhole , some questions

I'm a SOC analyst, and we receive firewall logs regarding DNS sinkhole alerts. I'm trying to understand them better. I have received multiple logs of this type, and I want to make sure I understand them correctly. In this log, the domain that was queried was "s.w.org," right? I received multiple logs, and "generic:sr7pv7n5x.com" was present in a...

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