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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Resolved! SSL Decryption Session is Full

Hello all, When the SSL Decryption Session is full, the customer asks how the non-decryption traffic is handled.We need information about whether the lack of resources is causing random drops or not being affected.The current model is VM-700, VM-300 and the OS is 9.1.14. CPU and Memory are set to Allow maximum.Kind regards,

Application Catagory is not working

Hi Team, We are facing issue with the firewall policy is not working, we have a backup server(Acronics) that we neeet to allow communicaion between agent and server we have create a access policy for the communication but once we remove the contom application from the access rule it is working fine but once we add thoes respective applica...

VINAYAKJ by • L0 Member
  • 2203 Views
  • 1 replies
  • 0 Likes

Customer portal login Issue

Geeting message "Your membership has expired or has not been approved, please contact Palo Alto Networks Support." while trying to raise Case in palo alto network portal.

PrabhuC by • L0 Member
  • 2677 Views
  • 3 replies
  • 0 Likes

GlobalProtect error message mfc120.dll is missing during upgrade

We have recently rolled out GlobalProtect version 3.1.1 and have started to see the following error message on some users machines during the upgrade: "The program can't start because mfc120.dll is missing from your computer. Try reinstalling the program to fix the problem." The program mentioned is PanGPS.exe. The file mfc120.dll is part of on...

TKapKopp by • L2 Linker
  • 12076 Views
  • 5 replies
  • 0 Likes

Symmetric return with ECMP not working

Hi All, We have dual ISP setup, and to load-balance the traffic we are using ECMP with static routes, and it works fine for the internet bound connections and traffic gets load-balanced. We however face issues with connection to our VPN servers in the DMZ. They are used by remote users to create a RA-VPN tunnel with the VPN servers from internet...

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VarunRao by • L2 Linker
  • 9253 Views
  • 5 replies
  • 1 Likes

Resolved! PCNSE Exam Version

Hello Everyone, with 11.0 version coming out I have started to wonder when the exam will shift as well to 11.0. I have scheduled my exam for 2nd of December but there is no mention of version for the exam. I've been messaging with Education Support of Palo Alto and they have left me confused. They have stated that the current version is 10.0...

Cortext DataLake user management

Looking for help on how to manage user accounts for Cortex DataLake app. I have searched the support portal and Palo Alto's support docs, but do not see any instructions on how to manage user accounts for this app. thanks

Error Uninstalling GlobalProtect on Windows 10

Hello. I have installed GlobalProtect, Version 1.1.6-9, on Windows 10 64 bits.When I try to unistall it, it displays a message:"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor"What should I do?Thanks

GlobalProtect_error.png
juanhuar by • L0 Member
  • 14105 Views
  • 7 replies
  • 0 Likes

Reporting incorrect content in knowledge base

Hello, is this an appropriate place to report incorrect content in the knowledge base? https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm7yCAC claims that https://<firewall-ip>/api/?type=export&category=configuration&key=<api_key> would export the running config, while it actually exports the can...

Edit Continue button in response pages

Hello all,Hope you are doing very well.We would like to modify the continue button itself in the reply pages. Instead of adjusting the size of the Continue button, can we modify it such as adding another comment or replacing the button with an image format? Thank you!

Screenshot 2023-04-20 at 3.55.18 PM.png

Add a Ztp paloalto firewall to panorama

Hi Sir. Working in ztp mode and trying to work with the Palo Alto firewall. I saw that link and set it up, but the connection is failing. ↓ https://docs.paloaltonetworks.com/panorama/9-1/panorama-admin/manage-firewalls/set-up-zero-touch-provisioning/install-the-ztp-plugin/register-panorama-with-the-ztp-service/register-panorama-with-the-ztp-...

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qmso475 by • L3 Networker
  • 2125 Views
  • 3 replies
  • 0 Likes

Resolved! deleting snapshots with long names (more than 32 characters )

Hi all, is there a way to delete these files please? admin@PA-440> delete config saved ?90_Backup 2023/04/21 18:29:07 151.7K migrated-frr-running-config.xml.error.last 2023/04/18 17:54:28 0.0K migrated-frr-running-config.xml.last 2023/04/18 17:54:28 144.5K ------------------ admin@PA-440> delete config saved migrated-frr-running-config...

nevolex by • L3 Networker
  • 2412 Views
  • 2 replies
  • 0 Likes
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