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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Uninstalling Cortex XDR

Hi All I recently installed Microsoft teams at home to connect to work based meetings. It installed two additional software packages namely a vpn network as well as cortex xdr. I wish to uninstall cortex xdr as it is on my home computer however i do not have access to the password as tamper protection stops me from uninstalling. Can anyone p...

File Transfer Blocked Page

Hi We have been asked by marketing to change the company logo that it's displayed once a member of staff tries to download a file and it's blocked or when a site it's blocked. We currently have the below message displaying. Would appreciate if someone can provide me details on where to make this change in panorama. Thanks, Anthony

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A.Cabeza by • L0 Member
  • 1325 Views
  • 1 replies
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Configuring-route-based-IPSec-with-overlapping-networks - Link is gone

I had this link saved and now it's saying it's gone. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLTlCAO&lang=en_US%E2%80%A9 It contained information about how the palo treats the proxy-id and how they are sorted. It was really helpful and contained a link to ascii format sorting tool : https://www.textfixer...

Resolved! Verify EDL is working after applying a Certificate Profile to the list

I have EDLs configured and applied to security policies. The List Entires is populated. Since I get warnings about no certificate, I am configuring a certificate profile to apply to each of these EDLs. Warning message in Commit log: "External Dynamic List Microsoft Worldwide Required Skype and Teams IPv4 is configured with no certificate pr...

TERRIBLE GlobalProtect OSX mac application is SPAM

I don't understand how anybody uses the GlobalProtect VPN on macs without pounding their head into a wall. I only need a VPN when I'm working from home. When I'm in the office and connected via ethernet I don't want to use the VPN because it's obviously slower. However, every time I'm in the office, despite already being on the network, it never...

jschoewe by • L0 Member
  • 2016 Views
  • 3 replies
  • 1 Likes

Netflix issue

Good day, Just got off a meeting with one of our users. We have a standing policy wherein Netflix is blocked within the campus premises. We explicitly created a rule to block all banned applications right on top of the security policy stack, netflix amongst them. Rule had been in place for more than a year. It was reported that users were st...

Resolved! Cannot Change Application Risk Level in ACC

HELP! I'm running PA-200 ,10.1, virtual machine, Setting an applicaiton (FTP) risk level from 5 to 1 manually, and it showing up correctly in the application's open window details; however, it is still a level 5 risk application in ACC. I have committed my change, and even reboot my PA-200 i also tried to use CLI like this: set shared over...

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PA 3430 is not detecting DAC cable

Hi, We have a lab with two PA3440 ina cluster. We are connecting the interface HA with a DAC cable. The Palo detects the SFP but not the cable. If we take these SFPs and DAC cables in a PA 5220 everything is being detected. So is there any incompatibility in DAC cables in model 3430??? is there any document to check what cables support PA3440?...

BigPalo by • L4 Transporter
  • 5780 Views
  • 4 replies
  • 1 Likes

Resolved! Authorization Codes: Issued

I registered a device a few weeks ago, and I still haven't received the authorization codes. I don't remember it taking this long before. Does anyone have any ideas or know what the normal wait time is? Thanks, Sean

sruddy by • L1 Bithead
  • 1546 Views
  • 2 replies
  • 0 Likes

Join Us For a Fuel Workshop on Threat Protection Best Practices (APAC Region Aug 27-28)

RSVP for this event now! Fuel Workshop on Threat Protection Best Practices We are pleased to announce a new series of Fuel Workshops! Over the next two days, we will be going over several components of the NGFW and allowing the attendees to ask questions about the device. Please note the start times for these sessions are set around APAC t...

jforsythe by • Community Team Member
  • 1186 Views
  • 0 replies
  • 0 Likes

failed Factory reset and bootstrapping due to pan_oldlogs(PA-5220)

Do you guys have any idea? When I try to Factory reset and format panlog, it goes to first menu. and the maint says the reason I entered the maintenance mode is the failure of FSCK panlog. but it is impossible to do it. it force to go to entering menu like first menu. I tried to purge OS, and bootstrapping to another sysroot, and also Factory re...

H.Song by • L1 Bithead
  • 1036 Views
  • 1 replies
  • 0 Likes

Resolved! Passive firewall PA-7080 HA state: non-functional with state reason Necessary slots down: 6 7

Hi All, I have PA 7080 in HA mode . We got alert the passive firewall is state: non-functional with state reason Necessary slots down: 6 7 check the chassis , found at slot 7 LFC card status failure. my question is Can we configure exception for module “LFC failure” on HA failover scenario ? because i thinks it should be non-mandatory, si...

Resolved! ARP entries count per interface of DHCP binding.

Hello, I have now paloalto pa-1410 in my network and software panos:11.1.2-h3. I wanted to know how many arp entries "IP <--> mac address" can be stored in the firewall, because I cant see it listed here. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cli3CAC TIA

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