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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Questions about Ignite 2020?

We hope that you are enjoying Ignite 2020 so far! A lot of amazing sessions took place yesterday on day 1. We know you may have some questions or want to learn more about how you can engage with the LIVEcommunity. Please reach out to us down below! We can't wait to hear from you!

jennaqualls by • Community Team Member
  • 3944 Views
  • 1 replies
  • 2 Likes

Custom URL Limit?

Hello~I am looking around for custom URL Limit in support siteI got information each box entries is differentRefer to InformationMax number of custom URL categories (PAN OS 4.1):PA-5060 PA-5050 PA-5020 PA-4060 PA-4050 PA-4020 PA-2050 PA-2020 PA-500 PA-20050 50 50 50 50 50 50 50 50 50Max total entries - allow/block list and custom categories (PAN...

virtual wire default-vwire is missing one or more interfaces

Hello, I'm new to Palo Alto firewalls but I need to know it for work purposes. I am currently working on a Palo Alto PA-220 Firewall. I'm at the very beginning stages of this configuration. I keep getting an error message everytime I try to configure my first internal LAN port (ethernet1/2). This happens after I click the "commit" button. Pleas...

Commit Error.JPG
finsfree by • L0 Member
  • 34949 Views
  • 6 replies
  • 0 Likes

Resolved! palo alto hip data collection best practices

Are there any recommended settings for excluding categories, such as disk-backup or firewall? And if there is one there, but no vendor is listed what will it default to? For example, if under Portal > Hip Data Collection > Exclude Categories patch-management is listed under Category, but there is nothing listed under Vendor, what does that...

Ignite 2020 Coffee Table Chats Times

In last week's blog, we touched on the coffee table chats that will be taking place. Today we announced the specific times as we we want to make sure you start putting them on your calendars for next week! Whether you have 10 minutes, an hour, or more, join any of these coffee table chats and connect with the LIVEcommunity team by asking quest...

jennaqualls by • Community Team Member
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  • 5 replies
  • 6 Likes

Connection Failed: Could not connect to the GlobalProtect Gateway.

Hello, We are facing the following issue with the GlobalProtect client: (client version 5.0.5-28) When the user downloads the client and logs in for the first time, the user is connected successfully. However, when the user disconnects and connects again, the client takes a long time and then displays this error message: "Connection Failed: Coul...

Unable to open a support case

Is anyone else having problems opening a new support case via supportcases.paloaltonetworks.com? Whenever I try to open a new case I am able to complete step 1 just fine however when I get to the section of selecting the asset effected there are no tick boxes next to any of the assets. The filtering drop downs on the columns also appear to be ...

Screenshot 2020-11-18 084201.png

Support license -who own serial number

Hello , We have a customer B who was earlier supported by a Company X Now customer renewed all the Licenses -Threat Prevention , GP , URL filtering etc through our company Y ( We are PA Partner) and also the Support contract with us ;As per customer Company X is/will be supporting them Break and Fix contract . So can i add the serial numbers ...

Best Practices query for Security settings

Hi , I have a customer who has Threat prevention , AV, Wildfire ,licesne The Network is divided into various Security Zones - like Users , Printers, Voip , Front end servers , Backend Servers , there are around 15 zones Now we have the BPA report and a lot in terms of APP ID and Service needs to be fixed Customer wants a kind of matrix as a Indu...

Resolved! Session End Reason auth-policy-redirect

Allowed all http and https traffic to Untrust, still the traffic on port 80 is getting blocked. Any idea why it is So? Rule allowing http and https traffic Traffic log

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Bijesh by • L1 Bithead
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  • 3 replies
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LAB'ing PaloAlto

Hi, I have installed a couple of PA-vm firewalls but i am not able to test upgrading PAN-OS or enable multi Vsys support.Am I using the wrong model in the lab? Is there a way I can do the above? Are there any trial licenses without limitations? I look forward to hearing from you. Kind regards,

qasim02 by • L2 Linker
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scheduled policies to affect existing sessions

Dear community, I configured schedule on policies and it seems that as per design the existing sessions are not affected by the schedule:https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-web-interface-help/objects/objects-schedules.html Meaning that if a session was created before the schedule, the traffic will not hit the scheduled policy un...

Carracido by • L4 Transporter
  • 2272 Views
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LIMIT SERVICES (2000) IN PA 5020 ios 8.1.10

HELLO EVERYB, i there any way to increase de limit of servies? in our case er arrive to 2000 service (ports) in PA 5020 WITH IOS 8.1.10? have i to increase at the hardware level? or sfoftware? thank u so much

JESELITO by • L1 Bithead
  • 4410 Views
  • 5 replies
  • 0 Likes
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