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Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
  • 4119 Views
  • 0 replies
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Bad support from plaoalto

Bad support from plaoalto we have in customer support call center more then a hour to connect for P1 call its really surprise support from paloalto

mojeebk by • L0 Member
  • 13473 Views
  • 17 replies
  • 1 Likes

Activate Firewall with Expired License / Unknown Auth Code

I have a PA-440 on the shelf and want to make it a LAB unit. The support for the serial number expired on 12/15/2023. The device runs perfectly. I believe the original VAR is out of business. I tried my current VAR and was told the device was not registered. Is there anything I can do? I registered the device under my company's name, but the aut...

shobeav by • L0 Member
  • 2544 Views
  • 6 replies
  • 0 Likes

Black Screen Issue When Accessing GlobalProtect VPN

Hi everyone, Black screen issues are preventing me from using the GlobalProtect VPN client properly. Every time I launch the application and try to log in, the screen goes completely black, and I can’t interact with any options. I’ve already tried restarting my computer, reinstalling the client, and ensuring I have the latest version of Gl...

Resolved! How to show connected remote users with Panaroma

Hello directly at gateway you can show connected globalprotect users. Network - GlobalProtrect - Gateways - Info - Remote Users With Panorama you don't see the information about remote users. By the way - max user is in both views empty Using Panorama 10.1.7 Any idea how to see remote users with panorama?

kuschg by • L0 Member
  • 3477 Views
  • 2 replies
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Admin Role-based can't view log in Panorama after upgrading to 11.1.5-h1

Hi, normally we manage Panorama with 2 different accounts (one super admin and one Admin Role-based). Before upgrading to 11.1.5 h1, both account can view traffic logs normally. However, after the upgrade, the admin role-based account can't view any log while the super admin still can. Is it because of some change in 11.1.5 h1

KhoaDang by • L1 Bithead
  • 932 Views
  • 1 replies
  • 0 Likes

IOT software not showing on new Palo's

I have deployed 6 new firewalls and 4 of the 6 are showing the IOT software on the devices But 2 of the Palos are not showing this and it has been over 24 hrs.. All of the devices have the IOT licence applied Why is this not being pulled to the dynamics updates on 2 of the Palo's?

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M.Allen by • L2 Linker
  • 794 Views
  • 1 replies
  • 0 Likes

Testing the quality of the main link

Hello, The ISP had a failure on its side, which involved slow connection, which made it difficult for people inside the company and those working on VPN to work. We have a backup connection that switches in the event of a failure of the main connection. Is it possible to introduce a mechanism that tests the throughput of the main connection and,...

Route convergence when using a Redistribution Profile

This is my scenario. I have an eBGP relationship from my PA to Vendor A and Vendor B. I have users that traverse this firewall and use their respective applications. I have Vendor C which is a site-to-site vpn. I'm doing a routed vpn with this vendor and I have static routes for Vendor C going across the tunnel interface. The issue I am hav...

Resolved! Panorama: how to manage Security/NAT policies

This is something we're struggling with. How do you write Security Policies and NAT Policies in Panorama when each firewall uses different IPs for NAT and the Security Policies include the IPs in them?On our FreeBSD firewalls, this was easy. We just used generic variables in our rules scripts such that the rules were the same across all the fire...

fjwcash by • L4 Transporter
  • 8305 Views
  • 6 replies
  • 0 Likes

Pan_task always at 100 % is it due to MP or DP?

we have PA 220 running 9.0.4 show system resources shows show system resourcestop - 09:53:13 up 2 days, 12:46, 1 user, load average: 2.11, 2.28, 2.35Tasks: 139 total, 5 running, 134 sleeping, 0 stopped, 0 zombie%Cpu(s): 59.4 us, 10.4 sy, 1.4 ni, 28.7 id, 0.1 wa, 0.0 hi, 0.0 si, 0.0 stKiB Mem : 4119652 total, 373012 free, 2303588 used, 1443052 b...

MP18 by • Cyber Elite
  • 14986 Views
  • 8 replies
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BGP: route not installed when using import rules

In a BGP configuration, we properly receive the default route from the ISP and it´s installed in the routing table. As long as we add a import rule the route isn´t installed anymore. The import rule is very simple and we don´t know where can be the issue.      Thank you in advance!

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Carracido by • L4 Transporter
  • 1230 Views
  • 2 replies
  • 0 Likes

New Palo erroring when pushing device group and template stack it seems to not see all the variables

The device group commit is failing due to objects not having the correct reference The template is failing due to outside zone and all other zones using a log setting default which is deployed in the device group configuration.. What is the best way to workaround this, currently my Palos are not receiving any configuration from either...

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M.Allen by • L2 Linker
  • 1269 Views
  • 2 replies
  • 0 Likes

C$ access taken time to pop-up the authentication window

Dear Team May you please advise me how to rectify the issue while I was trying to access the C$ drive or admin$ folder taking about to 5 min to explorer the authentication window for validation the account. Before it had come promptly while I click on enter button. Currently I am using PA-3220 firewall.

Error while logging into PaloAlto Support Website

Dear sirs, I am a registered partner from Honeywell BV in the Netherlands. I am having issues while trying to login into your support website to register assets from our customers. This is an urgent situation, and without logging in to your support website, we are unable to assist our Honeywell customers properly. I would appreciate assistance c...

pchambel by • L0 Member
  • 1320 Views
  • 1 replies
  • 2 Likes
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