I really need to be able to open up support tickets

Message boards and communities are not going be sufficient for our day to day needs.  It has become impossible to actually open a support case.  I need detailed instruction on how to open a support case that connects me with a live person.

Moving rules and objects between VSYS (device groups) in Panorama

I am trying to move security rules from one VSYS (or rather device group) to another VSYS in Panorama. It fails when I try to use 'Move' in GUI because objects (addresses, services) are not moved yet. But when I try to move objects I can't because th

What is the range for sequence number in userID logs ?

What is the seqno field in userID logs(below link) ? What is the range for that? Will it rollover when it reaches the maximum ?

https://docs.paloaltonetworks.com/pan-os/10-0/pan-os-admin/monitoring/use-syslog-for-monitoring/sysl...

User-ID 

UserID Monitored server (WinRM-HTTP) gets Kerberos error.

Hi,

We tried this: https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-admin/user-id/map-ip-addresses-to-users/configure-server-monitoring-using-winrm

It seems like config is OK but we are getting "kerberos error" in status ofr this server monitored. W

PCNSE certification

Software End-of-Life policy vs end of support

How long will a software listed as end of life ( https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary ) be supported? I have read conflicting information on this.

I suppose support could be defined as:
1) Rec

Reading counter flow errors

Hi All,

Apologies as I am still new and trying to learn Palo Alto. I encountered an issue wherein a new switch is causing a large number of packet drop parse. I found it on the IP below. How do you interpret the logs generated? 

The 10.5.4.10

Prisma Cloud CWP reports of vulnerabilities which we have remediated or Patched Should be tracked...!!!

Prisma Cloud:  CWP vulnerabilities reports, which we have remediated or Patched Should be tracked...!!!

This will be really helpful when it comes to auditing.

#EnhancementRequest

#FeatureRequest

Unable to categorize my companies URL

Hi,

I am unable to categorize my companies URL on behalf of one of our customers, that uses a Paloalto firewall.

My colleague received the following message when attempting to perform this action:

"In the meantime, Palo Alto Networks URL Filt

Migration Issue from PA-500 (HA-Active/passive) to PA-3220 with HA-Active/Passive

Hello,

Hi Brothers,

Existing PA-500 (PAN-OS 8.1.17) and New PA-3220 (PAN-OS 8.1.17)

I tried to export the running config from FW (PA-500) as XML format and import it into the new FW (PA-3220)

Shows me a lot of error and warning as there is a

With PanOs and DUO (As 2FA), Entering on Windows Globalprotect ask to duo indefinitely.

Hello Everybody,

We have recently upgraded our Firewalls to PanOs 10.2.2. We have DUO as a second factor authentication. 

The config we have is with "Always On" , from the upgrade, When a Computer starts, the user enter the credentials, and then